Key responsibilities:



· Ensure that all customer service needs of Chinese Exhibitors or Promoters or both are received, co-ordinated, carried out in a timely manner and tracked until completed. This will involve building up strong and productive working relationships with RX teams: Operations, Finance, IT, Show Teams.

· Manage the needs of Chinese Exhibitors and Promoters relating to, but not limited to, contracts, invoices, registration, invitation letters, booth allocation, marketing.

· Develop strong and productive working relationships with stand construction companies, freight forwarders and all relevant service providers. Ensure all requests for service from Chinese Exhibitors and Promoters are handled professionally, fairly and in a timely manner.

· Manage China pavilions and independent Chinese participation during the build-up and show period to make sure Chinese Exhibitors receive good quality and efficient services

· Ensure all Chinese participants strictly obey show rules and regulations

· Support Chinese exhibitors in improving their exhibitor techniques.

· Selling non-space products to improve Chinese exhibitors’ experience and ROI.

· Record all customers’ details and request, history into CRM system.

· Develop incremental business from existing business strategically.

· Delivering effective sales support to Sales Managers, including pre-show sales and marketing, show sales, on-site operating and management, post-show review (post show feedbacks).

· Assisting with potential promoters selecting, evaluating and nominating by nomination forms and questionnaire. Ensuring contracts and SPA under process according to Sales Managers’ standard;

· Collecting Monthly sales report from signed promoters each month and auditing properly.

· Commission report and invoice auditing and payment chasing.

· Supporting Sales Managers on sales and marketing campaign. Including sales material preparation; ET; visiting competitive shows, joining in road shows and write report after it.

· SFDC supporting, such as ISG sale updating, child campaign set up (when necessary), documents uploading to parent campaign (SPA, Form B/C when is applicable, Monthly sales report, contract or booking forms, invoices, payment receipt of each agent, important communication with show team and agents); leads or name card data uploading.

· Assisting to handle necessary issues including phone answering when Sales Managers on business trip or out of office.

· Assisting Sales Managers with meetings set up, preparation, meeting minutes etc.



Ideal candidate profile:

- Interpersonal skills and the ability to build relationships and gain trust

- Good communication and presentation skills

- Team spirit

- Organized and disciplined

- Able to self manage and use initiative

- Loves challenges

- Able to manage pressure and deal with multi tasks under pressure

- Reliable, High level of responsibility and maturity

- Resilient and displaying perseverance

- Proficient in Mandarin & English

- Experience in an international environment and dealing with Chinese business people is preferred