The job mostly consists of:
Customer Support:
- Perform daily operational tasks of checking users’ questions and provide answers or product solutions on customer support platforms.
- Provide guidance for both individual and commercial users.
- Coordinate repair and replacement of devices.
Business Development:
- Provide frequent insight about community sentiment, their wants and needs and close the feedback loop between the community and product teams.
- Identify and follow potential sales leads from the customer inquiries and provide proposals.
- Create sales orders and quotes for customers.
- Identify potential community influencers for Marketing colleagues.
Our requirements:
- At least 2 years of working experience related to customer support or oversea business development.
- High degree of empathy and willingness to help our users, great communication skills and the ability to juggle multiple tasks and competing priorities.
- Good understanding capability: we are providing software / tech solutions, candidates must quickly get familiar with our products, and solve customers’ problems.
- Sense of initiative and take ownership of deliverables.
- Effective communication in English, both written and spoken, in a professional context.
The role may evolve towards what you like or what you’re good at based on the candidate’s interest and the company’s needs.