Responsibilities and Duties:
1. Serve as the *** point of contact for employees seeking technical assistance.
2. Determine the best solution based on the issue and details provided by customers.
3. Install, modify, and repair computer hardware and software.
4. Run diagnostic programs to resolve problems.
5. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Qualifications:
1. Bachelor degree and above
2. Proven experience as a helpdesk technician
3. Good understanding of computer systems, mobile devices, and other tech products.
4. Ability to diagnose and resolve basic technical issues.
5. Can communicate in English.
6. Excellent communication skills.