岗位职责:
1）Operations营运
Ensure all associates uphold all company policies and procedures as outlined in the Store Operations Manual. 确保所有员工根据公司的店铺操作手册上的管理和程序
Ensure image and grooming standards are professional and reflective of the brand image, at all times. 确保员工在任何工作情况下的形象和仪容仪表符合公司品牌标准
Ensure all associates have excellent attendance record by being on time, reliable and flexible. 确保所有员工能做到准时、可信的以及可灵活调节的良好考勤记录
Monitor maintenance of all inventories in the stockroom and on the selling floor. 确保员工负责对店铺所有楼层及仓库中所有商品的监控维护
Provide leadership, set an example and be a role model for staff. 具有良好的领导作用,并能为员工树立良好的领导形象
2）Sales Productivity 销售业绩
Lead the sales team to seek opportunities to offer products and deliver excellent services to each customer in order to meet and maximize store and personal sales targets.领导销售人员把握机会为顾客推介货品及提供优良销售服务,尽力完成店铺和员工个人销售指标
Set individual sales goals and formulate action plans to enhance maximize sales规划制定个人的销售目标及相关的销售策略使销售人员能提升销售
Play an active role on the selling floor merchandise to ensure staff is fluent in all aspects of product knowledge. 主动于货场确保所有员工能全面掌握商品各方面的知识
3）Customer Service 客户服务
Ensure all associates provide the highest level of customer service, utilizing the Byredo 5 Steps to provide a memorable shopping experience and to demonstrate exceptional level of customer service. 确保所有员工提供***质量的客户服务、 遵循Byredo的5个步骤提供一个难忘的购物体验以及体现出优秀的客户服务能力
Ensure all associates uphold all Byredo customer service standards including telephone etiquette, fitting room standards, alteration etc. 确保所有员工秉承一切Byredo客户服务标准包括电话接听，试衣间修改等
Ensure all associates maintain constant client communication through utilizing their client books确保所有员工通过他们的客户数据保持稳定的客户交流沟通
Ensure all associates resolve various customer service issues i.e. dissatisfied customers, returns, defective merchandise, customer problems and complaints quickly and effectively确保所有员工能够解决各类问题比如： 客户抱怨，回馈，瑕疵商品，客户问题和及时对投诉有效的回复
4）Communication / Teamwork 沟通/团队工作
Contribute to maintaining a positive working environment. 保持一个积极的工作环境
Demonstrate a positive attitude towards head office and associates to encourage a team spirit. 表现一个积极的态度,以及协助激励团队精神
Follow and implement all head office’s direction and strategies跟进并执行所有总部的指示和策略