Primary Responsibilities：
■ Follow clients’ instructions exactly and accurately process clients’ projects, working within strict time constraints and deadlines.
■ Communicate and interact with clients in a professional, positive and courteous manner.
■ Process Word/PowerPoint presentations, financial statements, legal documents, proposals, questionnaires, letters, schedules, labels, and tab masters. May also process spreadsheets.
■ Effectively use the software outlined to create and produce document templates, mail merges, charts, graphs, tables, and client documents.
■ Use job tracking software to log in and out of all tasks assigned for internal tracking purposes.
■ Check work for errors.
■ Meet deadlines.
■ Scheduling documents according to procedure, and acting as project coordinator to certain jobs when necessary.
■ Understand and accurately utilize data collection process.
■ Maintain an overtime or time tracking log.
■ Exhibit a professional decorum at all times.
■ Contribute to the team through cooperation and participation.
■ Communicate effectively with other associates.
■ All other duties assigned
■ 5-day work. Need to work on shifts, afternoon or overnight, and weekends.

Desirable Qualifications：
■ Type a minimum of 75 wpm English / 50 cpm Chinese (with a high level of accuracy).
■ Work in a collaborative and team oriented environment.
■ Extensive knowledge of Microsoft Office suite, familiarity with OCR document cleanup.
■ Strong customer service skills and professionalism.
■ 1+ years word processing experience.
■ Basic knowledge of the PC platform.
■ Microsoft Word – Advanced.
■ Microsoft Excel – Intermediate to Advanced.
■ Microsoft Powerpoint – Intermediate to Advanced.
■ Ability to learn and conform to any new work procedures.
■ Willing to work “overtime”, weekends and holidays at minimal notice.
■ Duty roster on shift is required.