2.1 Scope

Corporate & Special Salse Operation Support

· Regional Facilitation & SSA Approval & Data adjustment

- Regular region communication, supporting

- Dealer application approval incl. Account, Pre-application, Claim

- Collect and reorganize the adjustment application of dealer, and feedback them timely if the document and system is wrong

- Feedback dealer enquiries about system data adjustment

- Apply to IT for data adjustment on daily basis

· Special case management

- Public email management, incl. notification email preparation

- Dealing with appeal cases, check the information with different departments for case verification

- Follow up on invoice re-issue

- Set special cases in SSA

- Consolidate and update special case rules

· Quality Check

- Regular check the sample claim in every document

- Maintain the check result and reason

- Report the check result if necessary

- Follow Onsite check if necessary

- Invoice OCR Check

· Associate Car Purchase Program handling (application facilitating, employee consultation, system maintenance)

- Collect and reorganize the application, and follow up the whole signing workflow

- Maintain the Special Sales Application in system

- Feedback dealer and employee consultation

- Communication with HR if necessary

· VIP and Media program handling (application facilitating, employee consultation, system maintenance)

- Collect and reorganize the application, and follow up the whole signing workflow

- Maintain the Special Sales Application in system

- Feedback dealer and employee consultation

- Communication with PR/KAM if necessary

· Data analysis and daily monitoring for the 3rd party document checking service as contact person

- Assigned claims to 3rd Party

- Feedback 3rd party enquiries about claim approval & special cases

- Collect daily & weekly claim reports

· Corporate employee sales Program-Customer qualification verification

- Feedback 3rd party enquiries about housing fund and social insurance verification

- Customer qualification application approval in system

Data Tracking & Analysis

· Quality case consolidation and follow up

- Summary and consolidate quality cases, keep it updated in public folder

- Analyse reset & reject reason from claim reports to optimized the process

· Quota monitoring and business steering

- Monitor quota on monthly basis

- Remind region quota usage if necessary

- End customer analysis of leasing company

· Dealer change management

- Update dealer change information and

- Consolidate and update dealer contact list regularly

2.2 Service Qualifikation / Requirements

- Bachelor or above

- more than 2 years working experience, at least 1 year of sales operation / management related experience

- Experience in auto industry or B2B business is preferred.

- Very good understanding of sales business processes

- Excellent knowledge of MS office, especially Excel and Power point

- Good communication skills in written and spoken English

- Self-motivated and self- disciplined