We are looking for a Service Engineer for our Railway Sector, Industrial Technology at our location of Beijing, China.
Your tasks:
On-site technical support for customers and ZF plants to analyze product failures
Analyzing and contributing to resolve quality/service problems (related to the gearboxes) at customer end and at ZF
Gearbox repair or modification at customer end in order to solve quality issues
Claims management (field failures) and analysis together with ZF plant and ZF Service
Providing training to technical service staff of customer and ZF
Close cooperation with technical service teams in Friedrichshafen
Customer relationship management with technical & service departments of local OEMs
Your profile:
Basic engineering know-how for railway gearbox applications and/or systems in general (e.g. bogy)
Capability of gearbox assembly and repair, capable of failure analysis of defective gearboxes. Capability to create 8D reports and resolution of quality problems
Has analytical, structured and organized working method. Has problem solving and conflict management skills
Good communication and presentation skills also towards customers. Intercultural competencies (Germany-China)
Ability to work under little supervision (high independence). Reliability of task completion and follow-up of pending issues. High sense of responsibility and compliant working approach
Willingness for business travel
Ideal candidate must be self-motivated with a proven track record in service and product failure analysis activities. High customer orientation and flexibility. The candidate should feel comfortable in a dynamically changing environment with a rapidly expanding customer and product base. Global cooperation and team work is daily business. The candidate must be a fast learner and get know how in multiple products.
Be Part of ZF Team and Apply NOW!