Functional Responsibility 1. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner; 满足客户需求,日常及时处理客户咨询; 2. Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues; 协助OP和组员,处理客户相关方面的问题; 3. Track and trace shipments where necessary, i.e., critical orders, delayed orders etc. and communicate progress internally and to customers; 必要时追踪货物,保持内部和客户的及时沟通; 4. Liaise with oversea office on settling rate disputes according to customers’ tariff with the company guideline and rule; 根据公司政策指引,就客户需要与国外代理保持有效沟通; 5. Backup to the team and be responsible for all kinds of customer related emergencies and promptly report to the leader; 负责处理客户事项的各种突发事件并及时向上级汇报; 6. Back up for team members when necessary; 必要时做同事的后备; 7. Other tasks assigned by direct supervisor or department manager. 经理安排的其他任务。 Personal Capabilities & Education 1. College degree or above, logistics/foreign trade or related major preferred; 专科及以上学历,物流/外贸或相关专业毕业优先考虑; 2. With over 3 years forwarding cs/operation experience on airfreight; 有3年以上货代空运客服/操作经验者; 3. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure; 认真细心,善于沟通,有良好团队协作精神;性格开朗,能承受一定的工作压力; 4. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently; 熟悉office办公软件;有良好的英语听说写能力,能独立与海外代理及客户沟通; 5. Sense of responsibility, ability to multi-task, manage time and finish work intime. 责任感强, 能同时处理多项工作任务,良好的管理工作时间并按时完成工作。