Your role and responsibilities
In this role, you will be the consistent point of contact for DIN and BHAS
product group customers and business partners of ELSB, and using your customer
support skills and knowledges, you will provide internal and external customer
support and coordinate with relevant resources to have complete case ownership
and to increase customer satisfaction. For our Marketing, Sales and Product
Management team, understanding the full potential of our technology and the
trends in our markets is highly rewarding. In addition, helping customers all
over the world improve efficiency, save resources and reduce emissions gives
our work a powerful sense of purpose.
61 Customer contract management, order execution.
61 Customer support such as handling customer issues of technical, logistics,
certification related, delivery improving, etc. via coordinating with Marketing
& Sales, Product management, Operations, and other internal and/or external
functions.
61 Tracks delivery performance and provides analysis and prediction to
management.
61 Commercial support to order handling team such as Customer, Credit ,
Pricing and sales related master data maintenance, AR collection, overdue
payment, special discount follow up and auditing.
61 Sales analysis and demand forecast through modeling the data.
61 Living ABB’s core values of safety and integrity, taking responsibility for
your own actions while caring for your colleagues and the business.
Qualifications for the role
61 Bachelor degree or above in International trade, with a minor in applied
mathematics, statistics, computer science or other quantitative subject
preferred.
61 Able to translate business objectives into actionable analyses.
61 Able to communicate findings clearly to both technical and non-technical
audiences.
61 Expertise in at least one statistical software package, preferably Python
or R.
61 Extremely strong analytical and problem-solving skills .
61 A strong passion for empirical research and for answering hard questions
with data.
61 Sound knowledge of ERP system especially SAP.
61 Fluent in written and verbal English.
61 Strong skills of office software, especially with Excel, Power point, Power
BI, etc.
61 A collaborative and team spirit, solutions-oriented approach and strong
cross function coordination skills.
61 Responsive and proactive behavior; demonstrated responsibility for and
ownership of customer issues.