KEY TASKS
1.Pro-actively creating opportunities and identifying pains in customers’ operations.
2.Innovating value-adding services to customer and co-creating solutions together with customers. Presenting business cases how Lindstr02m can help customer to succeed.
3.Always seeking for opportunities to partner with the customer in working on how we can contribute to the achievement of their organisational goals (e.g. CSR/Green initiatives etc).
4.Creating wide networks and communication channels within customer organizations to necessary stakeholders and decision makers on different levels. Understanding their different drivers and being able to showcase solutions from different perspectives accordingly.
5.Leading regular customer steering group meetings, creating the agenda for the meetings, and making sure that discussion is not concentrating on the operational issues.
6.Understanding customer’s business and industry, having the ability to speak to the customers in their language, doing analyses which support the customers KPIs. Being a visionary advisor for the customer, having industry-specific knowledge, also regarding future innovations.
7.Organising regular discussions with customers for gathering new insights, future needs and ensuring communication within Lindstrom regarding the insights and development needs.
8.Managing and follow-up of customer profitability and taking needed actions
9.Creating offers and contracts for new services / collections.
10.Identifying threats, understanding the reasoning behind and taking action accordingly.
11.Managing contract renewals and updates.
12.Working cross-functionally internally, to deliver on the Lindstrom promise to the customer.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
1.Higher education and at least 5 – 7 years of experience in working in a customer interfacing role. Experience in sales is an asset.
2.Passion to drive, learn and work together with customers to innovate new value adding services for them.
3.Excellent communication and networking skills, ability to lead discussion and negotiations.
4.Understanding of network mapping and how to establish contacts deep into the customer organization and being to leverage those contacts when necessary.
5.Experience in taking initiative, establishing a plan and sparking people’s best thinking and work. Good project management skills, engaging and leading many different stakeholders.
6.Constantly engaging the customer with relevant Lindstrom material/communications, that clearly illustrates Lindstroms a thought leader in the industry.
7.High degree of emotional intelligence and engaging skills being able to navigate successfully between customers’ wishes and Lindstr02m’s capabilities