At a Glance: On’s Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand’s commitment and vision to movement. We will face consumers directly, interacting closely with them, conveying On’s brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer. Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships.
Your Team As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. You will have the privilege to stay connected with the back-office team and enjoy a flexible working environment.
Your Mission: ● Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects (e.g. sustainable development, athlete stories). Work as a culture role model to drive team understanding and implementation of On culture in day-to-day work. ● Take responsibility for overall store performance, formulate medium and long-term action plans based on annual retail strategy at city and store level, and pilot in an innovative manner to implement these action plans. ● Committed to providing marvelous service to every consumer by elevating operation excellence (FoH&BoH) and building up your store-level Customer Relationship Management plan to stay connected with consumers. ● Setting up and developing a high-performing team, including talent planning, recruitment and training, as well as talent echelon building at store and city levels, timely and candid feedback, etc. ● Effectively conduct cross-functional communication and collaboration, providing consumer insights and market dynamics to simultaneously obtain support in store business and operation to achieve the store's commercial goals. ● Lead different meetings to deepen team’s ’understanding of their work and improve performance. ● Responsible for self-growth and development, and able to proactively formulate your own development action plan with Cluster Lead.
Your Story: ● More than 4 years’ experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown. ● You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience. ● You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth. ● An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs. ● A collaborative team player with strong interpersonal, hospitality and communication skills. ● Native Chinese speaker with ability to read and write in English fluently. ● Able to work on weekends, evenings and holidays as needed. ● A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus. ● Retail operational experience in the sports or fashion industry is a strong plus.
