Operational Efficiency:有效运营准则 61 Supervise the daily activities of the service team (waitstaff, runners, etc.) to ensure high-quality service. 督导服务团队(服务员，传菜员等)的日常工作，以确保高质量的服务 61 Organize and conduct pre-shift meetings to brief staff on daily specials, service expectations, and any updates. 组织进行开餐前会议，向员工介绍每日特色菜品、服务要求和餐厅信息最新动态 61 Ensure that staff adhere to company policies and grooming standards. 确保当班员工每日工作中遵守公司政策和仪容仪表标准 61 Support in scheduling and assigning tasks to the team to ensure efficient coverage throughout service hours. 在团队中进行任务的协助安排及分配，以确保在服务过程中有效实施 Staff Training & Development: 培训与发展 61 Assist in training new staff and providing continuous on-the-job coaching. 协助培训新员工并提供持续工作指导 61 Ensure all service staff are fully trained in menu knowledge, service techniques, and customer interaction. 确保所有服务人员在熟悉菜单、服务技巧和与客沟通方面接受全面培训 61 Monitor and ensure that staff follow service standards and maintain proper etiquette. 督导并确保员工遵守服务标准并保持行业礼仪规范 61 Identify opportunities for staff development and improvement, providing feedback and recommendations to the Operations Manager 发掘员工自身发展提升的机会，并向运营经理提供反馈和建议 Customer Satisfaction:对客服务 61 Ensure that customer satisfaction is a priority by proactively addressing customer needs and resolving any service issues promptly. 积极主动满足客人需求，及时处理服务过程中的问题，确保客人满意 61 Observe service flow and intervene as needed to maintain a seamless experience for guests. 关注整体服务流程，并根据需要进行协助，为客人提供无缝的服务体验 61 Monitor tables to ensure guests are receiving attention and prompt service, particularly during peak hours. 关注用餐区的状态，确保客人需求有所反馈，特别是在用餐高峰时段 61 Gather and report customer feedback to the Operations Manager to drive continuous improvement. 收集并向运营经理反馈客人用餐意见，以推动持续改进 Quality Control:品质把控 61 Ensure that food and beverages are served to the correct standard, working closely with the kitchen to communicate any guest preferences or issues. 按照服务标准为客人提供菜品及饮品服务，与厨房密切合作，协调客人的个人喜好或特殊需求 61 Conduct regular checks of the service areas, ensuring that cleanliness, presentation, and hygiene standards are maintained. 定期检查服务区域，保持清洁，物品摆放符合卫生标准。 61 Collaborate with the kitchen team to ensure orders are prepared and delivered correctly and efficiently. 与厨房团队配合，确保点菜下单环节及出品准确无误 Inventory Management:盘点 61 Oversee inventory levels of FOH supplies, such as tableware, napkins, and cleaning products. 关注日常餐厅运营物品的库存情况，如餐具、餐巾纸和清洁用品等 61 Communicate with the Operations Manager to ensure timely ordering of required items. 与运营经理沟通，确保所需物品的及时订购 61 Conduct routine inventory checks to prevent stock shortages and ensure that all service-related items are adequately maintained. 进行日常库存物品检查，预防库存短缺，并确保所有与服务相关的物品得到充分维护 Responsibilities 岗位职责: 61 Supervise the waitstaff and ensure smooth service operations. 对服务人员进行工作督导，确保对客服务的顺畅 61 Ensure that service staff adhere to high standards of hospitality and service. 确保服务人员保持热情态度和服务 61 Manage seating arrangements and flow of guests, particularly during busy periods. 协调座位安排和客人用餐流量，特别是在餐厅高峰时段 61 Handle guest inquiries, complaints, and special requests with professionalism and efficiency. 用专业和高效的方式处理客人的询问、投诉和特殊要求 61 Ensure that the dining area is clean, organized, and well-maintained at all times. 确保用餐区始终保持干净、有序并维护良好的状态 61 Support in maintaining an organized and fully stocked service area. 协助维护用餐区域的合理性 61 Communicate and collaborate with the kitchen to ensure timely and accurate delivery of orders. 与厨房沟通协作，确保点单的准确性与时效性 61 Assist in developing and implementing service improvement initiatives. 协助提升并实施服务改进计划 Specifications 岗位要求: Work Experience 工作经验 61 Minimum of 1-2 years of experience in a supervisory role in the restaurant industry (Fine dining experience preferred). 至少1-2年餐饮行业管理工作经验(有高端餐饮工作经验优先) 61 Experience in Beijing or China is an advantage. 有北京或国内工作经验者优先 Required Skills 要求技能 61 Strong leadership and team coordination skills. 具有较强的领导能力和团队协调能力 61 Excellent communication and interpersonal skills. 具有优秀的沟通和人际交往能力 61 Ability to multitask and work efficiently in a fast-paced environment. 能够在快节奏的环境中处理多项任务和高效工作 61 High attention to detail and a commitment to excellent service. 能够高度关注细节，并提供优质服务 61 Knowledge of Italian cuisine and culture is an advantage. 对于意大利美食和文化有所了解 61 Ability to manage challenging situations with professionalism. 能够以专业的态度处理具有挑战性的问题 61 Basic proficiency in computer applications (Microsoft Office Suite). 基本的计算机应用能力
