- Vendor service must be able to comply with CBRC IT outsourcing risk management guideline. - Proficiency in written and spoken English and Mandarin - 1-20 years or above working experience in related industry. - Good command of English and mandarin - High energy and enthusiasm/ compulsion to do whatever it takes to reach a successful outcome - Passionate about teaming for results/ ability to work independently - High tolerance for ambiguity - Team lead experience will be a plus - No serious user complaints - No significant operating mistake - Proficiency in end user support or in the core infrastructure areas such as network, database and servers etc. - Senior members should have proficient project management skills and have capability to handle the complicated infrastructure related projects. Make sure the project could be delivered within the budget and timeline.