Customer Service: 对客服务
61 Greet guests warmly and guide them to their tables, ensuring a welcoming atmosphere.
热情问候客人并引导入座，为客人营造友善的用餐氛围
61 Present the menu, answer any questions about the dishes, and provide recommendations as needed.
为客人展示并介绍菜单，回答有关菜品的任何问题，并根据客人需求提供建议
61 Take food and beverage orders accurately, ensuring special requests are communicated to the kitchen.
为客人准确无误的进行菜品和饮品点单服务，与厨房沟通客人的特殊需求
61 Ensure prompt and courteous service throughout the dining experience, regularly checking on guests' needs.
确保在客人用餐过程中提供及时友善的服务，满足客人的需求


Order Management: 点单服务
61 Input orders into the POS system, ensuring accuracy in items, quantities, and any special instructions.
将客人点单内容输入POS系统，确保名称，数量和任何特殊说明准确清晰
61 Coordinate with the kitchen and bar to ensure timely preparation and delivery of food and beverages.
协调厨房和酒吧部门，确保菜品和饮品完成按时出品
61 Serve dishes and drinks to guests with proper etiquette and presentation.
用专业的服务礼仪为客人提供菜品与饮品


Guest Satisfaction:提升客人满意度
61 Respond quickly to any guest inquiries or issues, resolving them efficiently to ensure a positive dining experience.
及时响应客人提出的任何询问或问题，有效解决，以确保良好的用餐体验
61 Be attentive to guest needs, refilling drinks, clearing plates, and offering additional items as necessary.
关注客人的需求，服务酒水，清理餐盘，尽量满足并提供额外所需
61 Gather feedback from guests and report any concerns or compliments to the Floor Supervisor.
收集客人的意见，并向主管反馈客人在用餐过程中的认可或建议信息


Table Maintenance:桌面摆台标准
61 Maintain cleanliness and organization of assigned tables and surrounding areas.
保持用餐区桌子和周边区域的清洁和完善
61 Ensure tables are properly set before each service with appropriate cutlery, glassware, and napkins.
开餐前确保桌面整洁，摆放正确的餐具、玻璃器皿和餐巾纸
61 Clear and reset tables promptly after guests depart to prepare for the next seating.
客人离开后，立即清理台面并重新进行摆台，准备为下一桌客人进行服务


Team Collaboration:团队配合
61 Collaborate with other waitstaff, runners, and kitchen staff to ensure a smooth and efficient service flow.
与其他同事、传菜员和厨房员工进行协作，确保服务流程的顺畅和高效
61 Assist colleagues when necessary, such as helping to deliver food, clean tables, or handle large parties.


Customer Service: 对客服务
61 Greet guests warmly and guide them to their tables, ensuring a welcoming atmosphere.
热情问候客人并引导入座，为客人营造友善的用餐氛围
61 Present the menu, answer any questions about the dishes, and provide recommendations as needed.
为客人展示并介绍菜单，回答有关菜品的任何问题，并根据客人需求提供建议
61 Take food and beverage orders accurately, ensuring special requests are communicated to the kitchen.
为客人准确无误的进行菜品和饮品点单服务，与厨房沟通客人的特殊需求
61 Ensure prompt and courteous service throughout the dining experience, regularly checking on guests' needs.
确保在客人用餐过程中提供及时友善的服务，满足客人的需求


Order Management: 点单服务
61 Input orders into the POS system, ensuring accuracy in items, quantities, and any special instructions.
将客人点单内容输入POS系统，确保名称，数量和任何特殊说明准确清晰
61 Coordinate with the kitchen and bar to ensure timely preparation and delivery of food and beverages.
协调厨房和酒吧部门，确保菜品和饮品完成按时出品
61 Serve dishes and drinks to guests with proper etiquette and presentation.
用专业的服务礼仪为客人提供菜品与饮品


Guest Satisfaction:提升客人满意度
61 Respond quickly to any guest inquiries or issues, resolving them efficiently to ensure a positive dining experience.
及时响应客人提出的任何询问或问题，有效解决，以确保良好的用餐体验
61 Be attentive to guest needs, refilling drinks, clearing plates, and offering additional items as necessary.
关注客人的需求，服务酒水，清理餐盘，尽量满足并提供额外所需
61 Gather feedback from guests and report any concerns or compliments to the Floor Supervisor.
收集客人的意见，并向主管反馈客人在用餐过程中的认可或建议信息


Table Maintenance:桌面摆台标准
61 Maintain cleanliness and organization of assigned tables and surrounding areas.
保持用餐区桌子和周边区域的清洁和完善
61 Ensure tables are properly set before each service with appropriate cutlery, glassware, and napkins.
开餐前确保桌面整洁，摆放正确的餐具、玻璃器皿和餐巾纸
61 Clear and reset tables promptly after guests depart to prepare for the next seating.
客人离开后，立即清理台面并重新进行摆台，准备为下一桌客人进行服务


Team Collaboration:团队配合
61 Collaborate with other waitstaff, runners, and kitchen staff to ensure a smooth and efficient service flow.
与其他同事、传菜员和厨房员工进行协作，确保服务流程的顺畅和高效
61 Assist colleagues when necessary, such as helping to deliver food, clean tables, or handle large parties.
能够尽量协助其他同事，如进行送餐、清台或共同完成特殊活动的服务
61 Communicate effectively with the Floor Supervisor and other team members to address any service issues.
能与主管和其他团队成员有效沟通，有效解决任何服务中出现的问题




Responsibilities 岗位职责:
61 Deliver high-quality and consistent service to all guests.
为所有客人提供高质量和一致性的服务
61 Follow all service standards and guidelines set by the Floor Supervisor.
遵循主管制定的所有服务标准和指导意见
61 Assist in maintaining a clean and organized dining environment.
协助保持用餐环境整洁有序
61 Ensure accuracy in taking and delivering guest orders.
确保为客人的点单的准确性
61 Maintain a polite and professional demeanor at all times.
时刻保持专业的服务礼仪
61 Adhere to grooming and uniform standards set by the restaurant.
遵守餐厅对于仪容仪表和制服的标准要求




Specifications 岗位要求:
Work Experience 工作经验
61 Previous experience as a waiter/waitress in a restaurant setting is preferred, but not mandatory.
具有餐厅服务工作经验者优先
61 Fine dining or Michelin-star restaurant experience is an advantage.
有高端餐厅或米其林星级餐厅工作经验者优先
Required Skills 要求技能
61 Excellent communication and interpersonal skills.
优秀的沟通和人际交往能力
61 Ability to work in a fast-paced environment while maintaining composure.
能够在快节奏的环境中工作，具有冷静的处事态度
61 Strong attention to detail and ability to follow instructions.
关注细节并具有较强的执行能力
61 Basic knowledge of food, wine, and beverage service is an advantage.
对于菜品，葡萄酒和饮品服务有基础的了解
61 Ability to work well in a team and assist colleagues when needed.
具备良好的团队合作能力，并在需要时可以协助同事
61 A customer-focused attitude with a commitment to providing excellent service.
具有以客人为中心的服务态度，致力于提供优质的服务