Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better".
Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape.
As Meituan and Keeta continue to increase R&D investment and advance in new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.
岗位职责
1.系统管理：负责客服系统的日常维护、配置和版本更新，确保系统稳定运行。
2.需求管理：收集、管理各站点部门的系统需求，协调产品与技术团队进行功能开发及优化。
3.数据分析：监控系统性能，分析使用数据，提供优化建议以提升工具的使用效率和用户体验。
4.培训支持：为客服团队提供系统使用培训，编写相关操作手册和指导文档，支持现场答疑。
1.System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.
2.Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.
3.Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience。
4.Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed.
岗位基本需求
1.具有2年以上服务工具运营或相关岗位经验，熟悉工具运营流程和常用工具的使用。
2.具有良好的跨部门协调能力，协调各方资源推进工具建设。
3.能熟练运用英文沟通，有良好的学习能力。
1.Over 2 years of experience in service tool operations or related roles, with a solid understanding of tool operation processes and proficiency in using common tools.
2.Strong cross-departmental coordination skills, capable of aligning resources to drive tool development.
3.Proficient in English communication with excellent learning ability.
岗位亮点
在 Keeta，你将亲历美团全球扩张的宏伟蓝图，见证行业影响力从中国走向世界，积累开拓全球市场的实战经验，拓宽你的国际化视野。
At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.