Job Summary:


● Follows established procedures and guidelines to provide timely and effective administrative support to an office, business unit, department, or other organization group.
● Performs activities under direct supervision.
Key Responsibilities:


● Answers telephones, screens calls and takes messages so callers/visitors are dealt with promptly, courteously and accurately.
● Transcribes, type, format and proof reads a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics and spreadsheet software.
● Coordinates internal and external meetings. This may include scheduling meeting times, making travel arrangements for attendees and ensuring that various meeting amenities are available.
● Manages the appointments and schedules of staff in the unit. Uses office equipment such as photocopiers, faxes and printers.
● Performs other administrative tasks according to established guidelines and procedures so these activities are completed accurately and on time.
● Activities may include distributing incoming mail, preparing outgoing mail, filing, maintaining office supplies or other inventory.
Competencies:


● Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
● Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
● Customer focus - Building strong customer relationships and delivering customer-centric solutions.
● Ensures accountability - Holding self and others accountable to meet commitments.
● Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
● Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
● Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
● Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience:


● Minimal or no work experience required.
● Acts as the organization's *** point of contact for visitors and/or callers while ensuring professional communication.
● Receives and directs calls in a courteous and efficient manner.
● Welcomes visitors, ensures and maintains proper sign-in documents and explains/follows safety procedures.
● Completes all incoming and outgoing mail requirements, including courier services and manages maintenance of the postage machine as applicable.
● Schedules appointments, meetings and books conference rooms.
● Manages the office supplies stockroom, places office supplies orders and maintains effective administration.
● Maintains badges for new hires, contractors and visitors.
● Supports administrative projects as assigned.
● Provides other administrative support activities where required.