岗位职责
1. 协助客服团队处理客户的咨询、投诉和建议，确保客户问题得到及时有效的解决。
2. 准确记录客户信息和问题，及时反馈给相关部门进行处理。
3. 跟进客户问题的处理进度，与客户保持良好的沟通，确保客户满意度。
4. 协助进行客户回访，收集客户反馈，为公司产品和服务的改进提供依据。
5. 完成上级领导交办的其他工作任务。
任职要求
1. 具备良好的沟通能力和服务意识，能够耐心、热情地对待客户。
2. 有较强的责任心和团队合作精神，能够承受一定的工作压力。
3. 熟练使用办公软件，具备一定的文字处理能力。
4. 有客服工作经验者优先考虑。
Job Description:
1. Assist the customer service team to deal with customer inquiries, complaints and suggestions to ensure that customer problems are solved in timely.
2. Accurately record customer information and problems, and timely feedback to relevant departments for processing.
3. Follow up the progress of customer problems and maintain well communication with customers to ensure customer satisfaction.
4. Assists collect customer feedback and provide basis for the improvement of the company's products and services.
5. Complete other tasks assigned by superiors.
Job Requirements:
1. Have good communication skills and service awareness, be patient and enthusiastic to treat customers.
2. Strong sense of responsibility and team spirit, able to work under pressure.
3. Skilled use of office software, with certain word processing ability.
4. Customer service experience is preferred.