你的工作内容Job Summary 你需从新店开设、日常运营、连接与服务会员等维度，全面管理门店。 You are responsible for overall management of all studios, including operations, customer service and engagement, as well as coordination of the new studio openings.
我们的目的是创造健康、有活力、相互支持的运动社区，会员们可以在这里获得更健康的生活方式，共同成长。我们相信，用真诚的关怀和互动，可创造有活力有温度的体验。 Our focus is creating a healthy, lively, supportive workout community. Our members will grow along with a healthy life style. We believe, with care and connection, we can build an energetic and warm experience.
工作职责 Duties and Responsibilities
建立社区文化，不断提高会员体验，处理客户投诉/反馈； Create a community by engaging members, upgrading our members experience and handling customer complaints/feedback;
我们的文化：友好的，给予能量，有活力，快乐，多样性； What we represent: friendly, empowering, energetic, happy, safe/inclusive
建立团队：与人力团队一起招募并协助新员工入职； Engage in recruitment and orientation of new staff with people team;
运营管理：日常管理员工与相关方，包含但不限于：排班、运营维护等，搭建完善的管理日常，保证各场馆间运营情况的持续稳定。 Manage the staff and stakeholders involved in day to day operations of the studios – scheduling, operations maintenance, etc. Build a solid management routine, ensure operations consistency among different studios/locations.
任职要求 Profile
英语与中文皆可作为工作语言; Language – fluent/advanced English and Chinese fluent/native;
热爱运动、喜欢健康的生活方式； Passionate with healthy life style;
搭建社群环境，连接品牌与会员，传递公司的文化 Create a community atmosphere engaging members, deliver our culture to our members.
团队管理经验：有在服务、餐饮、零售、酒店业管理团队的经验优先。 Team Management – managed teams before in fitness space or Retail service, F&B, retail, hospitality industry preferred;
客户关系经验：曾有面对面服务客户的经验，了解如何高效积极的与客户沟通沟通、解决问题； Customer Relations – had direct interface with customers and knows how to communicate well, solve problems quickly while keeping a positive and engaging atmosphere;
运营管理：曾搭建SOP/工作流程，或擅长管理SOP操作。 Operations – created SOP/workflows before or is very familiar with SOP monitoring routines.
