Job Purpose

This position is to serve IP Renewals China clients and handle inquiries/requests/concerns/issues to deliver services, thus securing renewals revenue and ensuring client satisfaction.

Key Responsibilities

- Ensure clients to have a positive experience at all stages of the renewal service
- Dispatch of renewal reminders and invoices, credits
- Processing of renewal instructions
- Budget Forecast and Estimates
- Responsible for addressing all client inquires and providing solution
- Contracts and Business take-on

Skills and Experience

- 3 or 5-year experience in IP focused role essential, preferably IP renewals.
- Ability to interact and communicate with clients effectively.
- Exceptional time management skills.
- Planning and organizing.
- Team Player
- Self-starter and acts upon own initiative.
- Ability to solve problems and offer solutions.