Overview
职位概况
AspenTech is an AI-powered software company helping the world’s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.
AspenTech 是一家由人工智能驱动的软件公司，致力于帮助全球领先的能源、化工和工程公司成功实现数字化转型，提高运营效率并减少对环境的影响。在 AspenTech，您将成为一家全球市场领先企业的一员，公司以两位数的增长为目标，并拥有优质的客户群体。我们为您提供机会，让您能够产生影响、推动创新，并成为积极变革的推动者。
Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross-functional teams for the best solutions. Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction.
客户支持与培训团队负责解决客户问题、确保每一次客户体验都能达到高质量的标准、并提供培训，同时跨职能团队协作以寻求最/佳解决方案。我们的目标是持续提供产品改进、业务增长，并实现最/高水平的客户满意度。
Reporting to the Customer Support and Training area leader, the Sr Technical Support Engineer will be responsible for providing remote and onsite technical support and training activities for AspenTech SSE’ Formation evaluation product suite (Aspen Geolog). This role will be based in Beijing, China.
高级技术支持工程师将向客户支持与培训的区域领导汇报，其将主要负责为AspenTech SSE的地层评估产品套件（Aspen Geolog）提供远程及现场的技术支持与培训活动。该职位将设于中国北京市。
Your Impact
岗位职责
61 Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
61 Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using Aspen Geolog software.
61 Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
61 Deliver high-quality basic to advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
61 Develop and maintain customer focused training materials for new releases and new applications in the industry.
61 Conduct pre-sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
61 Coach fellow team members to enhance their technical skills to help boost their overall contribution.
61 Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
61 Collaborate with other AspenTech functions to maintain and develop business opportunities.
61 Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.
61 提供忠诚可信的客户服务，推动用户参与并维持产品的使用。
61 使用Aspen Geolog 软件解决客户提出的复杂技术或工程相关问题。
61 负责客户问题的升级，并推动AspenTech内部跨职能部门的解决方案。
61 根据地球科学和上游领域工作流程的相关原则，为AspenTech客户提供高质量的基础到高级培训课程。
61 开发和维护客户关心的新版本和新功能的培训材料，以满足行业新产品和新功能的需求。
61 根据地球科学和上游工作流程的相关原则，进行售前咨询，以确定潜在客户的业务问题，并阐明AspenTech的产品作为解决方案。通过各种售前活动，发现和分析客户及潜在客户的需求，以支持产品使用的增长。
61 指导其他团队成员提高他们的技术技能，以帮助提高他们的整体贡献。
61 成为AspenTech预发布软件测试项目的专家，推动提高产品质量。
61 与AspenTech其他部门合作，维护和发展业务机会。
61 其他任务范围包括:对指定客户的软件使用情况进行健康检查;提供现场支持和咨询;在客户业务环境中部署AspenTech解决方案;根据需要执行各种部门改进项目;撰写技术白皮书，发布到AspenTech的网络知识库。
What You’ll Need
岗位要求
61 Bachelor's degree or above in Petrophysics, candidates with a specialization in Geophysical Logging are preferred.
61 Minimum of 5-10 year’s experience in logging data processing and interpretation, with relevant experience in using mainstream logging software for data processing and interpretation. Familiarity with Geolog software is a plus.
61 Fast Leaner with a desire/motivation to learn cutting-edge new technologies.
61 Fluent in English and Chinese.
61 Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
61 Ability to identify opportunities that create value for customers with a strong customer *** mindset.
61 Ability to manage multiple responsibilities and competing priorities.
61 Ability to travel. Travel is usually less than 30% and may occasionally be international.
61 地球物理本科及以上学历，地球物理测井专业者优先。
61 拥有测井资料处理和解释至少5-10年以上工作经验，具有应用主流测井软件开展测井资料处理和解释的相关工作经验，熟悉Geolog软件者优先考虑。
61 具有学习前沿新技术的愿望和动机，并具有快速学习能力。
61 流利的英语和中文。
61 能够以清晰简洁的方式表达复杂的信息，并运用较强的书面和口头沟通能力。
61 能够识别为客户创造价值的机会，并具有强烈的客户至上的心态。
61 能够管理多重责任和竞争优先级。
61 能够出差。旅行通常少于30%，偶尔可能是国际旅行。