Job Title: Service Engineer( Onsite Support and Leadership Backup)


Job Overview:
We are looking for a highly skilled Service Engineer with strong communication skills, a preference for Engineering, Siemens automation, and the flexibility to support diverse customer requirements on short notice. The ideal candidate will have the technical expertise to provide exceptional service while also acting as a capable backup for our current onsite leaders. This role requires proactive problem-solving, the ability to manage multiple priorities, and a strong team-oriented attitude.
As a Service Engineer, you will be responsible for delivering high-quality services to our clients, troubleshooting issues, implementing automation where possible, and ensuring smooth operations. You will also serve as a point of contact in the absence of onsite leaders, stepping into manage teams or projects when needed.

Key Responsibilities:
61 Service Delivery & Support:
o Provide hands-on technical support to clients across various industries.
o Troubleshoot and resolve issues related to software, hardware, and network systems.
o Perform routine maintenance, system updates, and upgrades to ensure smooth operations.
61 Backup Leadership Support:
o Step in to support or lead teams in the absence of onsite project managers or team leaders.
o Coordinate team activities and ensure client expectations are met during transitions.
o Communicate effectively with clients and internal teams to manage expectations and deliverables.
61 Client Relationship Management:
o Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
o Adapt quickly to different client environments and requirements with minimal lead time.
61 Documentation & Reporting:
o Create and maintain documentation for client environments, technical solutions, and internal processes.
o Provide regular updates and reports to the project manager on progress, issues, and resolutions.

Qualifications & Experience:
61 Required:
o Undergraduate degree in Engineering.
o Experience of Siemens automation hardware and software.
o Proven experience (3-5 years) in a technical service engineering or support role.
o Strong verbal and written English communication skills.
o Expertise in troubleshooting and resolving technical issues across software, hardware, and network domains.
o Ability to work in a fast-paced environment with changing priorities and handle multiple customer requests.
61 Preferred:
o Experience working with semiconductor wet processing tools, PV wet processing tools in international customers.
o Leadership experience or the ability to step into a leadership role when needed.
o Strong organizational skills and the ability to create and maintain technical documentation.

Skills & Competencies:
61 Technical Expertise: Strong knowledge of systems, networks, and automation tools.
61 Problem Solving: Ability to diagnose complex issues and implement effective solutions quickly.
61 Flexibility: Adaptable to changing priorities and capable of supporting multiple customers with short notice.
61 Leadership Ability: Comfortable taking charge in the absence of onsite leaders to ensure smooth project execution.
61 Team Player: Works well with others and demonstrates a positive, proactive attitude.

Benefits:
61 Competitive salary and performance-based bonuses.
61 Opportunities for professional development and certifications.
61 Flexible work environment with potential for remote work.
61 Exposure to diverse industries and customer environments.