Customer Quality客户质量 1. Accept customer complaint and other quality information, organize and lead a 8D team to correct any quality problem from customer side till it is closed. 接受客户端的投诉和其他质量信息,组织并领导8D团队纠正客户端的质量问题并关闭。
2. Coordinate customer audit due to quality issue; and annual process audit.
协调因质量问题引起的客户审核及户年度流程审核。 3. Coordinate and communicate with customer about audit information, and Support quality manager to close all customers audit finding and landscape to the similar product and similar process together with related function. 与客户协调沟通审核要求,并协助质量经理 与相关部门关闭所有不符合项并横向展开。 4. Customer quality interface, field return analysis and reporting, customer satisfaction. 客户端的质量对接、售后缺陷件的分析和提交报告、顾客满意。 5. Keep good communication with customer, visit customer if necessary. 与客户保持良好沟通,必要时拜访客户。 6. Internal representation of customers on quality issues (communication/escalation) 在内部代表客户处理质量问题(沟通/升级)。 Supplier Quality供应商质量 1. Follow up and improve suppliers' major abnormalities and repetitive problems; be responsible for suppliers' quality PPM, suppliers' customer complaints and claims. 供应商重大异常和重复性问题进行8D追踪改善;对供应商质量PPM,供应商起因客诉,索赔负责。84 2. Supplier performance management and assessment. 供应商进行绩效管理和考核。 84 3. Regularly organize supplier quality improvement meetings to promote suppliers to improve the quality of parts and components. 定期组织供应商的质量改善会议,推动供应商提升零部件质量。 84
4. Supplier change management; parts recognition and sample management. 供应商变更管理;零部件承认和封样管理。 5. Formulate an annual supplier audit plan, implement regular audits, and use unannounced audits to conduct on-site audits of suppliers when quality is abnormal. 制定供应商年度审核计划,实施定期审核,质量异常时,采用飞行审核等方式对供应商进行现场审核。 6. Manage SQ-tasks to support Purchasing, Project Management and Quality management regarding the introduction and decision of suitable suppliers up to the serial release with defined customer projects. . 管理SQ任务,以支持采购、项目管理和质量管理,包括引入和决定合适的供应商,直至确定客户项目量产。 7. Support Purchasing and Project Team in case of needs/issues in scope of responsibility area. 在责任范围内,支持采购和项目团队。 8. Responsible for supplier PPAP developing, control and approval; Manage and archive supplier PPAP files according to the requirement 负责供应商PPAP的制定、控制和批准;根据要求管理和归档供应商PPAP文件。 9. Participate into the quality activity that related the supplier for the mass production, such as QRQC, workshop etc. 参与批量产中与供应商相关的质量活动,如QRQC、Workshop等 Process Quality过程质量 1. Deeply involved in product design and development, including participating in customer communication to determine the program; Responsible for reviewing product drawings and specifications, as well as engineering design changes. 深度参与产品设计开发工作,包括参与客户沟通确定方案;负责审核产品图纸和技术规范,以及工程设计变更。 2. Responsible for tracking, summarizing, summarizing and closing the loop of quality problems of products from design to mass production. 负责产品从设计到量产的质量问题跟踪,归纳,总结和问题闭环。 3. Provide support in production line and active participation in solving internal concerns by using quality tools. 通过使用质量工具,向生产线提供支持并积极参与内部问题解决 。 4. Full support on new launches in order to get a flawless and success PPAP approval. 全力支持新项目的投产并获得PPAP放行 5. Lead quality issues internally and built a QC team to solve 主导内部问题改善并成立QC小组 6. Push Quality core tools application internally 推动质量工具的内部应用 Project management项目管理 1. Push and Follow up project planning. 负责本公司新产品开发项目管理工作的整体推进和项目总体进度的跟踪。 2. Lead team to build and update project planning. 负责召集制定和更新-产品开发进度计划。 3. Arrange project team meeting with team members, distribute project tasks to team members, if necessary, to make judgment for team 负责对项目小组成员与项目相关的工作的安排,组织和召开项目小组会议,做出必要的决策。 4. Lead team to set up project target, including Quality, Cost, timing planning and resource requirement. 领导项目小组完成质量、成本、费用以及期限目标,并按阶段进行项目跟踪和项目管理;拟定、优化、调整计划并确定资源上的需求 5. In project, work as Customer representative, get and forward Customer information. 在项目中作为客户代表,了解客户的需求信息,负责获取客户对项目的要求并向项目小组提出相应的要求。 Others 其他 1. Understand and follow EHS rules to meet safety requirements. 理解并遵守环境、健康和安全制度以满足安全要求。 2. Any other assignments defined by manager. 完成部门经理交给的临时任务。 Qualification and Requirement任职资格 - College degree and above major in Engineering, Mechanical and Measuring related. 工程、机械、计量相关专业大专及以上学历。 - At least 10 years of working experience in customer quality management. 10年以上质量管理工作经验. 带过团队的优先。 - Familiar with IATF16949 , APQP/PFMEA/PPAP /MSA/SPC and 8D related quality tooling. Such as, 5 Whys, Fish boon diagram. Plato diagram, and so on. 熟悉IATF16949 , APQP/PFMEA/PPAP/MSA/SPC及8D,熟悉相关质量工具,例如:5个为什么,鱼骨图,柏拉图等。 - Experience in supplier quality development and management. 具备供应商质量开发、管理经验。 - Good skill to develop new project at APQP basis. 熟练掌握,运用APQP管理项目开发。 - Good communication skills both in English and Chinese. 良好的中英文沟通能力。 - Dedication, and have a strong ability to work under pressure. 爱岗敬业,并具备极强的抗压能力。 - Quick learning ability who is target-oriented, self-driven, highly motivated with good team spirit. 快速学习的能力、目标导向、有上进心、工作积极主动并有良好的团队合作精神。