Responsibilities (main tasks)︱工作职责
Turnover analysis and Forecasting
？ Report weekly on all order changes and order deviations vs. budget / FC expectations / last year on a
customer level (units and turnover!) in a standardized table format towards department manager
？ Escalate in all cases of major deviations to department manager
？ Provide customer development data over time
？ Provide basis for reliable 3 months forecasting once per month based on customer feedback, qualified
forecasts and experience
？ Provide Forecast for end of month
？ Act as project co-ordinator in case of ramp-up of new customers/projects ensuring timely execution of all
customer related actions.
？ Conduct peak season procedures
？ Handle sample administration and follow-up
Customer satisfaction
？ Establish a sustainable and personal relationship to procurement and related departments at the customer
？ Escalate internally in case of delivery problems
？ Determine own plant performance against customer wish date and confirmed delivery date (full shipments)
？ Define solutions with the customer in case of delivery problems
？ Ask regularly for customer satisfaction feedback, document supplier ratings and awards
？ Collect market information/potential customer requirement
？ Reception of customer visits and regular business trips to visit customers
Represent Bizlink interests
？ Ensure correct entry of all orders, orientations, and forecasts provided by the customer
？ Follow up in case of turnover cancellation, postponed orders, split orders
？ Introduce and strictly follow up defined MOQ rules (from offer), small volume pricing guidelines, defined new
customer qualification processes
？ Ensure internal and external credit limit coverage
？ Track and control correct pricing based on defined CU=0 prices and copper models
Other tasks assigned by management/company

Qualifications︱任职条件
1.Master (e.g. Economics, Industrial Engineer, Business
Administration,…) or Bachelor combined with relevant experience
2.Min. 8-10 years of customer service/sales experience in an
international commodity environment
3.Commercial, business, customer service or equivalent training;
4.Good communication & TeamWork
5.Good ability to withstand pressure. Speed to settle customer’s request. Open, integrity, assuredness. Strong passion for work, excellent team work spirit
6.Be familiar with the office software, preferably work experience with SAP R3;
7.Good communication in English, especially spoken & written;