Role Description：
This position is responsible for conveying customer needs and solving customer problems. Having excellent customer relationship maintenance skills, timely handling customer needs, proficient in product knowledge, and efficiently solving customer problems. Excellent team collaboration ability, pursuing customer satisfaction improvement, and regularly reporting work progress to superiors.
该职位主要负责传达客户需求，解决客户问题。需要具备优秀的客户关系维护能力，及时处理客户需求，熟练掌握产品知识并高效解决客户问题。优秀的团队协作能力，追求客户满意度提升，定期向上级汇报工作进展。

Key Responsibilities:
1. Responsible for domestic order management, including placing orders, confirming orders, tracking order progress, tracking shipments, invoicing, and payment collection.
负责国内订单管理，包括下单、订单确认、跟踪订单进度、跟踪出货、对账开票及回款；
2. Organize and update customer information to ensure the completeness of customer data; Summarize new customer information to ensure the completeness of information submitted to finance.
客户信息的整理和更新，确保客户数据的完整；新建客户信息的汇总，确保提交给财务的信息完整；
3. Handle customer complaints, keep good records of customer complaints and provide timely feedback for internal handling, provide accurate and efficient solutions, and ensure customer satisfaction.
处理客户投诉，做好客诉记录及时反馈内部处理，提供准确和高效的解决方案，确保客户满意度；
4. Assist to collect sales forecast and completion data of key account..
协助收集客户的销售预测和完成数据；
5. Timely delivery statistics, make notes on delayed orders and track progress.
交货不及时统计，做好延期订单备注和进度追踪；
6. Assist sales to arrange customers’ audit.
协助销售安排客户审核。
7. Complete other tasks assigned by the manager.
完成领导交代的其他任务。


Competence Requirements:
1. College degree or above, with at least 3 years of experience working in customer service centers.
大专及以上学历，2年以上客户工作经验；
2. Excellent communication, coordination, and organizational skills, with good interpersonal communication skills.
优秀的沟通、协调和组织能力，具备良好的人际交往能力；（必须！！！）
3. Familiar with customer service processes and standards, possessing excellent problem-solving skills.
了解客户服务流程和标准，具备出色的解决问题能力；
4. Possess excellent customer service awareness and empathy, able to quickly respond to customer needs.
具备较好的客户服务意识和同理心，能够快速响应客户需求；
5. Possess teamwork spirit and be able to collaborate well with various departments.
具备团队合作精神，能够与各部门良好协作；
6. Proficient in using office software and ERP System.
熟练使用办公软件和ERP系统。