1.为客户提供技术支持。 / Provide the technical support to customer
2.处理销售环节的质量问题。/ Handle the quality issues in sales.
3.收集质量反馈信息，并报客户，由客户主管转报质量部门。/ Collect the quality information and report the customer
4.跟踪、分析、总结不合格产品，并进行纠正行动。/ Track, analysis and summarize the nonconformities, and make the corrective actions.
5.对质量控制工作提出建议。/ Proposals to quality control.
6.受理、跟踪客户质量返修品，分析原因并汇报给客户。/ Handle, track and returned parts from Customer, analyze the root causes and report to customer.
7.领导解决客户抱怨整个流程,建立、总结并提交8D报告，满足客户需求。/ Taka e lead to implement the procedure of solving customer complaint, create，finalize and submit 8D report to meet the customer requirement.
8.负责向客户提交PPAP文件。/ Responsible for submitting the PPAP document to customer.
9.客户沟通，管理客户服务人员，满足客户的质量要求。/ Communicate with customer and manage the customer service people to satisfy the quality of customer.