The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities
61 Customer interface leader and high level interface with production sites for quality improvement strategy
61 Set quality goals and trending data for product families
61 People Management and Talent development of team members i.e. recruitment, performance reviews, compensation recommendations, succession planning, performance improvement and employee relations
61 Supports Budget and resource planning
61 Influences design for manufacturability with Design, Process, Manufacturing and Mechanization teams
61 Manages all aspects of quality and continuous improvement across several new product developments across various customer groups
61 Full process leader and ownership for customer launches. Fulfill our customers’ Quality System requirements02 e.g. Advanced Product Quality Planning and manage the relationship with our Customers’ Quality representatives
61 Ensures global consistent use of the Sensata NPD process to drive results
61 Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
61 Facilitate Risk Management process in compliance to appropriate external standards and corporate policies. Provide technical support to NPD teams in generating risk files for new products
61 Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals for the new products
61 Develop test methods/procedures to support product validation efforts
61 Design for Six Sigma (DFSS)
61 Document issues and ensure lessons learned are captured/shared amongst the teams
61 Work with production sites to prepare for launch requirements
61 Gain cooperation of others, conduct presentations of technical information with specifics on projects/schedules and timelines.02 Responsibilities include understanding customer requirements and expectations, and developing/driving actions and schedules needed to support those program expectations
61 Familiarity with manufacturing methods – welding, brazing, soldering, adhesive bonding, machining, stamping, molding and forming. Basic knowledge of core manufacturing processes (Calibration, Final function Transfer, leak testing, welding/soldering, adhesive02 and gel dispensing)

Experience / Qualifications
61 A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
61 Ability to lead, coach, and develop team members
61 Holds self and others accountable to achieving goals and standards
61 Ability to work in a fast-paced environment to handle multiple competing tasks and demands
61 Strong communication skills; oral, written and presentation
61 Strong organization, planning and time management skills to achieve results
61 Strong personal and professional ethical values and integrity
61 Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
61 Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers


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