工作职责:
Establish an open communication channel for customer quality service, timely delivery of customer quality information and pass it on to the internal
建立畅通的客户质量服务沟通渠道，及时传递客户质量信息并传递给内部；
Customer Complaint Handling : Receive customer complaints, lead internal functional teams to handle the complaints, analyze and take action according to 8D process or customer required process/methodology. Track the effectiveness of actions and report to the client
客户投诉处理：接收客户投诉，带领内部职能团队根据8D流程或客户要求的流程/方法处理投诉，进行分析并采取行动。跟踪行动有效性并向客户报告；
Inspection/scrap/rework and accounting of customer returned parts
客户退货零件检查/报废/返工及账务处理；
Perform aftermarket parts analysis/improvement and statistics work
进行售后服务零件分析/改进和统计；
Customer Complaints, Delivery PPM and other KPI statistics work
客户投诉、交付PPM和其他KPI统计；
Responsible for the collection, summarization and report preparation of regional weekly/monthly/annual complaint information
负责区域周报/月报/年报投诉信息的收集、汇总和报告编制；
Inspection of staff work organization/skills training/competency enhancement
检查员工工作安排/技能培训/能力提升；
Completion of other tasks assigned by the leadership
完成领导交办的其他工作。
To undertake other tasks as assigned by the company at any time in accordance with the needs of the company.
配合公司需要，随时承担公司委派的其他任务
Comply with the company's information security management regulations, keep company information confidential, not disclose, and ensure the security of information.
遵守公司信息安全管理规定，对公司信息保密，不泄露，保证信息的安全。
任职资格:
Bachelor's degree or above
本科或以上学历
Mechanical or related majors
机械或相关专业
Five years of experience communicating and working with customers in the automotive industry
五年汽车行业客户沟通与合作经验；
Practical skills in applying the five core tools in the automotive industry
汽车行业应用五大核心工具的实际技能；
Practical skills in applied quality techniques
应用质量技术的实际技能
Experience with office software (Excel, Word, PPT, SAP, etc.)
有办公软件（Excel、Word、PPT、SAP等）经验；
Practical skills in the use of internal audit methods
使用内部审核方法的实际技能；