Job Responsibilities:
Job Responsibilities:
Gathering & understanding requirements from the customers.
Drafting Business Requirement Documentation for project specifications.
Develop a critical understanding of clients’ operations and systems
Act as liaison with product developers to ensure technical compatibility and user satisfaction
Communicate business requirement specifications to the development team and work with them to scope feasibility of required change; communicate the same to customers.
Participate in the User Acceptance Testing for various updates in Benchmark applications if required
Provide Application Specific training to Benchmark subscribers
Troubleshoot / escalate the user inquiries timely via email, phone or other tracking tools.

Education and Qualifications:
B. E / B. Tech degree in information systems/computer science, engineering/science fields, communications, and computer-related training.
1-3 years relevant experience, highly desired
Fluent in oral and written English
Excellent written and verbal communication skills
Strong time management, organization, and project skills
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Basic computer troubleshooting skills
Knowledge of HTML and web-based software solutions
Experience writing queries involving multiple tables from MS Access, SQL Server, etc., highly desired