RESPONSIBILITIES:
Deliver timely, accurate, and respectfully follow up to customer questions and issues
Build deep knowledge of 2K products
Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles
Take ownership of Customer Service incidents and work to resolve them successfully
Interact effectively with customers and internal developers
Escalate issues as needed
Assist in generating training materials and customer-facing documentation
Become the subject matter expert for Tier 1 and Tier 2 Support
Work closely with other customer service associates

KNOWLEDGE AND SKILLS:
Technically proficient with PC's and various gaming consoles
Computer literacy, specifically MS Office Suite and G Suite
Ability to quickly learn customer service based tools and techniques

REQUIRED QUALIFICATIONS:
High School diploma or equivalent
Minimum age of 18 years and above
Proficient in Windows and MS Office
Strong verbal and written communication skills
Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level)
Working knowledge of current video game platforms and related hardware
Excellent attention to detail
Ability to establish and maintain effective working relationships with 2K teams and our customers
Reliable and can be counted on to work all scheduled shifts
Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays

PREFERRED QUALIFICATIONS:

● Previous customer support experience in an online environment

● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools

● 1+ years of Customer service experience