- To operate outbound shipments to make sure the customer service quality;
- Dedicated contact for assigned customers;
- Keeping close contact with customer for shipment status updating & problem solving;
- Answering overseas inquiries and involving in daily correspondences with network for shipments status and solutions;
- Work closely with local agents, brokers for proper cargo operation;
- Work with CSSC team on accrual relate cost/revenue in OFS system and ensure all data accuracy;
- To clarify the irregular cargo status and work out the solution to solve the problem like: Cargo missing/damage, cross labeling, mis-routed and wrong cargo received;
- Make sure billing accuracy against tariff and regular track AR on COD account;
- Any assignments wl be followed up by direct Mgr. instruction.

Knowledge, Experience & Skills
- - Bachelor Degree or above;
- Minimum 1 years related experience in Air freight operation ;Over 2 years related experience in Air freight operation
- Reliable, well organized, Honest, Team player. Excellent communication skill in both Chinese and English
- Good communication skill