Lead QA: Responsibilities: - Oversee product quality: supervise the various stages of testing on each project; manage team projects to ensure that each has gone through at least two complete cycles of testing (all test cases executed) for final release testing milestones. Develop test plans/checklist and training(guidance) documents and assign testing tasks to the QA team. - Manage project bug database: maintain the bug written quality and make sure the bug status is properly followed/updated in the life cycle. - Support Producers and/or Developers: setup and run bug triages (bug reviews) and provide all necessary documentation. Lead discussions regarding the status of the bugs and the game in testing phase, and collaborate on prioritization of remaining issues to ensure that all bugs are resolved properly. - Manage production of all testing deliverables including: daily reports, weekly status reports, bug tracking reports, final release certification signoff report, RTM checklists, and post-mortem reports. - Manage project testing progress: provide efficiency status/risk report/milestone assessments to QA Management, Producers and Developers in different milestones. - Supervise staff (10-30 Testers, some potentially acting as associate Leaders): interview, training, evaluate KPI, and when necessary, discipline employees; establish and manage work schedules, mentor team leaders, and provide guidance to them regarding task allocation to Testers. Requirements: - Exceptional communication and writing skills. - Advanced MS Office Excel, Word, and Outlook skills. - Advanced database skills; to include Helix and Jira. - Has demonstrated that they understand and live by the departments’ core values. - Consistently provides a positive role-model to testers within the department. - 4+ years of QA testing experience. - Comprehensive understanding of test cycles and processes. - Reliable, and can be counted on to work all scheduled shifts. - Capable of working any mandatory overtime, which can occur during the work week, weekends, and occasional holidays. - Must be able to communicate effectively in English, in both written and spoken forms.