工作职责
?Handle enquiries and requests of on Individual Financial Products administration arising from agents.
?Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
?Provide support to management and recommend productivity/service improvements.
?Ensure accuracy and compliance of all requests to be completed with good quality standards.
?Support to management and recommend productivity/service improvements.
?Support ad-hoc tasks to achieve desired results of business needs.
任职资格
?Good communication skills in Cantonese and English, both written and spoken
?3+ years of customer service experience preferred but not a must
?HKDSE/HKCEE/ diploma qualification will be required
?Preferably worked previously in a call centre/ service centre environment
?Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
?Excellent telephone manner with good interpersonal skills
?Mature and pleasant personality
?Self-motivated and able to work independently
?Excellent service attitude and able to follow through on commitments to customers
?Adherence to quality standards
?Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel