1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB - Provide support and troubleshooting to internal and external customers. - Handle complaints per established guidelines: open, follow investigative stages, and close. - Internal & External product training provide - Perform laboratory testing 职位要求: - Minimum 3 years working experiences in hospital laboratory or technical support and troubleshooting experience in the medical device company, IVD experience is preferred 02 - Knowledge of bioMerieux’s product is preferred 02 - Good interpersonal and communication skills 02 - Good team player and taking the ownership of the job responsibility