80Represent the first stage of escalation for Incidents 80Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible 80Responsible for assigning incidents within a group or division 80Determines if an incident needs to be escalated according to priority and severity of the issue 80Participate in Incident review following major Incidents 80Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements 80Document troubleshooting steps and service restoration details 80Create and submit knowledge articles 80Provide specialized investigation and diagnosis of all Incidents and Service Requests 80Identify Problems 80Verify resolution with end-users and resolve assigned Incidents 80Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Operations Manager
上班时间：
8：55-12：00 13:30-18:00，周末双休
福利待遇：
1、下午茶、节日慰问、开工红包、年度体检（12月）
2、生日福利、节假日福利、下午茶等