Job Description:
1. 领导和管理团队，为团队成员提供指导、支持和管理；
2. 确保团队日常工作活动有效执行，保证质量标准符合相关绩效指标；
3. 遵循DHL内部标准操作流程, 定期回顾KPI并采取必要的纠正举措；负责相关新项目的顺利转接；
4. 与其他部门或团队协作，确保顺畅的工作流程和有效的沟通；
5. 参与部门流程改进项目，把控流程改进，并以有效管理方式提高团队产出和运作率；
6. 定期召开团队会议，沟通目标，及时更新反馈，积极应对挑战及解决问题；
7. 处理升级的客户问题或投诉，有效解决并确保客户满意 。
Job Description:
84 Lead and manage a team, providing guidance, support, and coaching to team members.
84 Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.
84 Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.
84 Collaborate with other departments or teams to ensure seamless workflows and effective communication.
84 Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.
84 Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.
84 Handle escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction.

Qualifications:
1. 3年及以上团队管理经验,具备优秀的沟通和团队协作能力，有效领导和激励团队；
2. 优秀的问题解决能力和决策力，具备有效领导和激励团队的能力；
3. 较强的组织能力和时间管理能力，掌控轻重缓急任务，确保按时交付；
4. 灵活处理不断变化的优先事项和需求，具备良好的数据分析能力；
5. 具备与跨职能团队和利益相关者合作的能力；
6. 良好的英文书写能力及熟练的英文口头表达能力。
Qualifications:
84 Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
84 Strong problem-solving and decision-making abilities.
84 Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
84 Adaptability and flexibility to handle changing priorities and demands.
84 Ability to work collaboratively with cross-functional teams and stakeholders.
84 Fluent written and verbal communication skills in the required language(s) for the role.