宏利金融集团和中宏人寿保险有限公司
中宏人寿保险有限公司是国内一家中外合资人寿保险公司，由加拿大宏利旗下的宏利人寿保险（国际）有限公司和中国中化核心成员——中化集团财务有限责任公司合资组建。

职位所属公司：
枫国宏利信息科技服务（成都）有限公司

宏利金融全球服务中心是枫国宏利信息科技服务（成都）有限公司旗下品牌。 财富全球500强——宏利金融（Manulife Financial）成立于1887年，总部位于加拿大多伦多，一直专注于为个人和企业客户提供金融保险和财富管理产品服务，客户遍及加拿大、美国和亚洲的22个国家和地区，拥有员工3万余名，是一家享誉全球的金融服务集团。1999年，宏利金融分别在纽约、多伦多、菲律宾和中国香港四地上市。2020年全球财富500强宏利金融全球排名第181位。
宏利金融成都，全称宏利金融全球服务中心（成都），成立于2010年3月，系加拿大宏利金融（Manulife Financial）旗下全资子公司，其为宏利集团内成员公司提供IT开发、IT支持、数据处理、基本后台服务、呼叫中心等服务。 宏利金融按照安全、舒适、健康的标准，予以设置优越的办公环境（公司在办公场所为员工提供免费的茶水包和咖啡，供员工自由取用）。宏利金融严格按照劳动法规定为每位员工提供全额的五险一金、双休及各种假期，并提供补充商业保险，餐补和交补，10天带薪年假，带薪病假，年度体检，生日礼物及节假日福利，年度旅游，丰富多彩的员工活动，专业的技术和管理培训。

Job Summary: The Senior Claims Analyst is responsible for the accurate and timely processing of medical claims according to policy provisions and standard operating procedures while meeting individual and team goals that are aligned to the service level agreement with the business unit.

Key Accountabilities:

1. Input, analyze and determine the amount payable of medical claims made by Manulife Hong Kong Policyholders based on policy provisions and operating guidelines
2. Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary
3. Issue correspondence to policy holders within a tight timeline

Other/s:
1. Ensures accuracy of information entered in the system
2. Render overtime as required and mandated by management and Business Unit

Minimum Skills Requirement to Hire

1. Bachelor’s Degree in related field
2. Medical knowledge
3. LOMA 280&290 or other related certificates are preferred.
4. 3+ years relevant working experience in Life & Health insurance Claims
5. Basic to intermediate proficiency in English language (verbal and written) such as CET-4. Fluent speaking is a plus.
6. Knowledgeable in basic Microsoft applications such as Word and Excel
7. Excellent comprehension, analytical, problem-solving and decision-making skills
8. Good interpersonal and communication skills (both verbal and written)
9.Share knowledge of the solutions being developed with the wider team. Arrange trainings if needed.
10.Act as a QA to focus on timeliness and quality

Required key attributes:
1.Commitment to handling private and confidential information with a high degree of professionalism
2.Good understanding of claims processing and adjudication, resulting to consistent achievement of all relevant metrics
3.Good attendance management skills
4. Strong organizational skills and able to multi-task even under pressure
5. Working knowledge and understanding of company policies and work rules
6. Has excellent customer service skills and accountability for customer requests or issues
7. Fast learner