Maintain complete knowledge of and comply with all hotel/departmentalpolicies and procedures, ensuring that Events staff is informed as well.

全面了解并遵守酒店/部门的所有政策和程序，确保销售人员也得到通知。

· Coordinate daily with Events staff to review status of business,schedules, priority assignments, bookings and all information pertinent to thedepartment operation.

每天与活动人员协调，以审查业务状况、日程安排、优先任务、预订以及与部门运营相关的所有信息。

· Check with the Administrative Assistant throughout the day to ensurethat all clerical work is processed on a timely basis.

全天与行政助理核实，确保所有文书工作得到及时处理。

· Direct and monitor the performance of staff, ensuring that allprocedures are followed. Correct anydeficiencies with respective personnel.

指导和监督员工的表现，确保所有程序都得到遵守。与相关人员一起纠正任何问题。

· Organize and delegate traces for follow-up; be familiar with status ofeach.

组织及委派并跟进，熟悉进度情况。

· Review Banquet sales for the previous day; resolve discrepancies withAccounting. Track actual revenues against.

审核前一天的宴会销售；解决与会计的不一致。跟进实际收入。

· Establish a departmental manual identifying all policies relevant tobooking functions with respective charges. Ensure that events staff isknowledgeable.

制定部门手册，确定与预订职能相关的所有政策，并收取相应费用。确保活动销售人员了解情况。

· Ensure that events staff is familiar with Banquet service standards tobetter sell the facilities.

确保活动人员熟悉宴会服务标准，以便更好地销售设施。

· Review events staff's request to block space to ensure that appropriatespace is blocked to accommodate the group's requirements and to maximize labourcosts. Resolve any discrepancies.

审查活动工作人员关于封锁空间的要求，以确保封锁适当的空间，以满足集团的要求，并***限度地增加劳动力成本。解决任何差异。

· Monitor departmental call reports and assist staff in determiningfollow-up actions.

监督部门电话报告并协助员工确定后续工作。

· Establish standardized form letters for use by all events staff asresponse to inquiries, tentative/ definite bookings, thank you, cancellationsand re-bookings. Ensure appropriateletters are sent and filed.

建立标准化的表格信函，供所有活动工作人员用于回复询问、暂定/确定预订、感谢、取消预订和重新预订。确保发送和归档适当的信件。

· Actively solicit and book business following hotel standards.

按照酒店标准积极招揽和预订业务。

· Suggestively sell menus, which meet the client's needs and maximizerevenues.

积极地按照酒店标准征求和预订业务。

· Coordinate with the Executive Chef to plan special requests for clientsand special event menus. Arrangeintroductions between the client and Chef.

与行政总厨协调，为客户制定特殊要求和特殊活动菜单。安排客人和厨师之间的介绍。

· Ensure that all definite functions are detailed accurately on BanquetEvent Orders, signed by clients and distributed to designated departments on atimely basis. Resolve any discrepancies with respective events staff.

确保宴会活动订单上所有明确的功能都准确无误，由客户签字并及时分发给指定部门。解决与相关活动工作人员之间的任何差异。

· Monitor the preparation and distribution of the Daily Event Sheet.Ensure that all information is complete and accurate and distributed on atimely basis.

监督每日事件单的准备和分发。确保所有信息完整、准确并及时分发。

· Monitor changes to Banquet Event Orders. Ensure that accurateinformation is communicated to respective departments on a timely basis inorder to best service the client. Resolve discrepancies with events staff.

监控宴会活动订单的更改。确保及时向相关部门传达准确信息，以便为客户提供***服务。解决与宴会人员之间的矛盾。

· Prepare and distribute the monthly event forecast identifying covers andsales by meal period.

准备并分发每月的活动预测，根据用餐时间确定覆盖范围和销售额。

· Check function room set ups prior to guest arrival, ensuring all detailsare in agreement with

client's requirements and hotel standards.

在客人到达之前检查功能室的设置，确保所有细节符合客户要求和酒店标准。

· Check that functions are properly staffed to provide the requiredstandard of service. Ensure that staffis well groomed; resolve any deficiencies with the Banquet Manager and/orSupervisor on duty.

检查各职能部门是否配备了适当的人员，以提供所需的服务标准。确保员工得到良好的培训；解决宴会经理和/或当值主管的任何不足之处。

· Monitor and handle guest complaints by following the instantpacification procedures and ensuring guest satisfaction.

按照即时安抚程序监控和处理客人投诉，确保客人满意。

· Foster and promote a cooperative working climate, maximizingproductivity and employee morale.

促进和促进合作的工作氛围，***限度地提高生产力和员工士气。

· Prepare and distribute an annual events marketing plan in accordancewith hotel specifications.

根据酒店规范制定并分发年度活动营销计划。