职位目标 Drive collection of Branch service business, improve cash flow and control business risk. 推动分公司保养业务回款,提高现金流,控制业务风险。
- Visit Customer Office / Sites for collecting money, prepare customer visit plan for the week and share with CCBP, 拜访客户(办公室/项目现场)进行催收, 制定客户拜访计划并提交信控经理;
Make Phone Call / follow up / reminder calls to customers for collections, prepare follow up calls list for the day with customers and stakeholders and share with CCBP, 通过电话提醒、跟进客户付款,制定当日电话跟进清单并提交信控;
Reconciliation with Customer Statement of Account, follow up the invoice submitting and receiving, 与客户核对账目,跟进发票递送及签收情况;
- Update manager on status of various open collections and send report, attend Weekly Branch AR Drumbeat, 更新未付款项状态并形成报告, 参加分公司每周收款回顾会;
- Work Closely with FO Stakeholders by updating them on the commitment of the customer and also seeking help and advice on next course of action, 与FO相关者紧密合作,更新客户付款承诺,就下一步行动计划寻求帮助和支持;
- Prepare a weekly / monthly plan along with CCBP for collection management, 与信控经理共同准备周/月催收计划;
Critical Ability, Skill and Knowledge 关键能力、技能和知识 (By referring Schindler Competency, identify necessary ability, skill and knowledge 参考迅达素质,确定必要的关键能力、技能和知识) - Good team player with good interpersonal skills and sense of responsibility, be able to work independently and under pressure, 具有良好的团队合作精神,具有良好的人际交往能力和责任心,能独立工作,能承受压力;
- Smart / Sweet Talker with effective written and oral communication, good negotiating skills, 优秀的书面及口头沟通能力, 良好的谈判技巧;
- Should be polite but firm, strong values mainly ethics, persuasive and does not give up easily, 礼貌而坚定,强有力的价值观,尤其是道德观,有说服力,并不轻言放弃
- Understands debits and credits and can read & reconcile statement of accounts, has basic working experience in ERPs 了解借、贷项,并制作对账单, 具备企业管理系统的操作经验