Job Description Summary
Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster. As a manager of the team, keep high engagement with colleagues and manage their performance.

Job Description
1. Engage with customers' China & destination contact to deliver. KPI performance and addon value to customer via WBR/MBR/QBR or face to face visit.
2. Manage internal parties' & suppliers' performance and review process/operation to eliminate or minimize operation waste to drive cost efficiency.
3. OCE contract fulfillment driving and ask for more.
4. Enable growth via upselling and value creation.
5. Team engagement and performance management.


We are looking for

61 Minimum 5 years of relevant experience in logistics or customer service function with at least 3 years of leadership & management positions with solid performance.
61 Strong leadership – coaching and mentoring to build organizational capability and lead the team towards a shared vision with clear goals.
61 Lead to drive value creation, cross-selling and upselling.
61 Strong result orientation and driving capability.
61 Strong commercial sense and customer-centricity mindset.
61 Strong communication and stakeholder management skills , can build-up strategic 61 partnerships with key stakeholders.
61 Good at oral English and written English.
61 Able to work and deliver results under high pressure.
61 Able to handle multiple tasks at the same time; Great change management skill; Super adaptability.