Operational Excellence (OpEx) Leads own Operational Excellence (OpEx) and Operational workforce production management (WIM) benefit realisation and strategic OpEx programmes from deployment to post implementation evaluation. Their daily activities and performance objectives will be set by the Regional Operational Excellence Leads.
Operational Excellence (OpEx)Leads will encompass all operations management requirements, including management and realisation of benefits from Wfm; leading OpEx sprints and ensuring the OpEx foundation to training develops in line with critical business needs. OpEx Leads ensure embedding and sustaining of Operational Excellence tools and principles across the businesses by partnering with the business service OpEx roles (Performance and Deployment Leads) ensuring standards and quality of execution and application of new ways of working via WfM Tools.
Op Leads, having been Master Trainer accredited, train other Trainers to train, train Coaches to coach and deliver coaching in the most complex of situations across all levels of the organisation. They will continue to deliver courses and WfM plans for deployment, and will additionally manage their assigned work stream BAU and project requirements for Operational Excellence.
The role holder is required to deliver training programmes to internal audiences, support the delivery of a range of learning solutions, as well as other relevant learning interventions based on the training needs identified. They will support the continuous evolution of the programmes to adjust to the changing needs of the organisation and to the different audience segments. OpEx Leads will support and contribute to the design, development and delivery of learning interventions as well as other self and social learning interventions to be delivered to the wider OpEx Community of Practice (CoP). They will work with the OpEx Regional Leads to raise requirement, put forward solutions, and deliver to the business requirements as needed.
Ensure relationships with internal stakeholders and monitor quality, ensuring their own Service Level Agreements are being adhered to, by working with stakeholders, Transformation teams and Workforce Management.
They will partner with the Business Services to deliver Operational Excellence sprints. They will also be responsible for supporting the analysis and evaluations of training needs and schedules and ensuring practices and procedures are adhered to and training materials remain compliant with JLL and regulatory standards. Role holders will be expected to lead by example in demonstrating and embedding OpEx working practices required to achieve operational excellence. They will be the voice for the Operations Managers and provide mechanisms to ensure feedback is captured and acted upon.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Drives a high performance culture across the sites they work in and have assigned to them to support.
Delivers and supports learning programmes from deployment to evaluation.
Identifies and coordinate with Workforce Management and Transformation on continuous improvement opportunities in relation to content and future strategy based on expected business or programme requirements
Trains Trainers to train and trains Coaches, Performance Leads and
Deployment leads to coach. Supports the up skilling of other CoP core roles.
Continually improves the learning experience of the learner and adjusts to align to the changing needs of the organisation
Recommends appropriate learning solutions or interventions to address changing needs.
Assesses business learning and coaching needs through performance trend reviews, root cause analysis and gap analysis through the accreditation and measure mechanism. .
Adopts various tools and techniques in ensuring learning principles are applied with highest potential for retention being achieved. Analyses and interprets data relating to learning retention. .
Recommends continuous improvement opportunities in relation to content and future strategy based on expected business or programme requirements.
Evaluates impact of learning outcomes as a realized benefit for Global Operations through performance data, feedback, scorecards and overall business outcomes
Typical Targets and Measures
Achievement of business outcome for the curriculum
Business and learner feedback on quality of curriculum
Delivery of cost saves and Wfm benefits
Accuracy of training content Achieve agreed KPIs and objectives
Customers/Stakeholders
Support the delivery and quality assurance of embedding learning outcomes to ensure impact to business performance
Maintain effective relationships with all key stakeholders Provide regular updates and feedback to the Regional Leads and COE Head
Provide coaching and recommendations to aid leaders in decision making and implementation at business level.
Utilise change management techniques and can manage risks effectively.
Encourage integration of change within the businesses.
Typical Targets and Measures
Stakeholder feedback
Employee satisfaction - evaluation records
Impact demonstrated through performance results
Leadership & Teamwork
Mentor key business CoP roles and team managers ensuring the quality of their work and acquisition of knowledge and skills necessary to become effective.
Drive team managers to consistently deliver work of high quality and value by providing direction, advice and guidance as well as assisting them in implementing initiatives. Drives a high performance culture within the team.
Works with CoE Head, Regional OpEx Leads, Learning Strategists, Process Excellence practitioners to align activities, initiatives, best practices and standards to ensure a cohesive and consistent approach to strategic learning programmes
Identify ways and support implementation to continually improve the learning deployment, curriculum and delivery and look at ways in increasing efficiencies without decreasing quality
Applies current research and theory to the practice and discipline of adult learning and learning design
Updates and improves self and others on matters relating to learning trends, instructional design, learning technologies, business performance and trends
Typical Targets and Measures
Everyday performance development
Personal development plans
Coaching
Calibration sessions
Scorecards
Active participation in the Operations learning community
Capacity Management
Stakeholder Feedback
cperational Effectiveness & Control
Implement action plans and ensures compliance to guidelines, requirements, timelines, as well as legal, ethical and regulatory requirements.
Ensure learning solutions adhere to the global training approach and methodology, the training framework, and the global capability framework
Ensure training materials and accreditation are regularly reviewed to maintain relevance to Global standards and business system/process
Collate, assess, and improve documentary evidence of training and competency across the business as per competency approach and methodology
typical Targets and Measures
Achievement of accreditation and quality review
Evaluation results/metrics
Effective use of training technology
Training and coaching records
Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)
This is a global role that spans across Global Operations where learning initiatives and ad hoc requests are numerous. Governance and control needs to be robust and enabled by solid relationship and consistent communication with and business stakeholders alike. Strong business relationships will allow the assessment of opportunities to deliver solutions and evaluate them, peers
The role is business agnostic, though experts in coaching, learning programme and methodology; understanding and navigating the business is key to providing solutions aligned to overall agenda and business performance objectives.