1.工作内容：负责跨国公司客户支持等业务流程，熟悉SAP系统；
2.任职要求：5年+相关工作经验，英语熟练，韩语熟练。
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Follow Albemarle’s order fulfillment processes for order entry, product availability
determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise
Software system (SAP)
· Drive the order fulfillment process as liaison between external customers and internal
Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing,
Logistics, Business, Sales, and Health Safety & Environmental (HS&E)
· Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting
database
· Participate in order fulfillment process improvements by identifying and documenting internal
failures in the incident-reporting database. Timely investigation to identify root cause, with
implementation of sustainable corrective actions to improve.
· Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings
· Initial and ongoing confirmation and communication of order status to customers
· Manage orders and customer commitments in accordance with sales control plans defined by
Business
· Assist Collections teams to resolve customer payment issues related to order fulfillment
· Participate in Order Launch meeting process to prepare for the onboard of successful order
fulfillment processes for new products and customers
· Manage orders to meet monthly closing deadline
· Specific duties as may be defined by individual business needs