Key responsibilities:
Basic responsibilities -
1. Customer handling
? Customer voice: keep smooth communication with customer and promptly respond customer voice.
? Customer complaints: Quickly respond and replay by 8D. Accordingly, to maintain internal customer compliant system, such as customer incident share point, 8D database, customer complaints tracking list.
? Warranty: comunicate with custoemr for warranty collection, analysis and improvement
? Customer portal: weekly check customer portal to check warranty and 0Km claim status, update the portal according to customer policies
? Customer audit:
i. pre-audit process, product according to customer audit check list and ensure no major NC from customer
ii. annual process and product audit plan and implement according to customer requirement
2. OQC handling:
? OQC defects analyais and oragnize improvement
? OQC PDCA list maintain
3. Non-comformiting handling:
? Evaluate the product risk by process approaches for the incident from line, IQC, IPQC, OQC and customer claims
? Put “Q” in SAP for the risked batch
4. Performance plus:
? Dig out the efficiency and effectiveness of process opportunity and work out the improvement plan
5. Continuous improvement:
? Dig out continuous process, product and part improvement opportunity and aim at 0 defect
? Orgnize 6 sigma project
Performance responsibilities –
? Contribute 10% warranty cost saving per fascial year
? Globally sharing the lessons learned
Qualifications:
Generic requirements –
? Communication: Strong in communication and interpersonal skills especially strong presentation capability; Good at global exposure.
? Customer Focus: 0 defect mindset
? Problem solving: focus on problem solving with various quality tools and 8D approach.
? Results Focus: ensure all quality KPIs in control and keep continuous improvement
Functional requirements –
? Over 5 years’ QE experience in multi-national auto company, prefer to tier 1.
Tools application requirements –
? Fluent English and Mandarin
? Good knowledge and practice of MS office software
? Familiar with PPAP,SPC,MSA,FEMA, DoE, 8D and PDCA
Certificates requirements –
? Above college’s degree
? Black belt is preferred