Job Responsibilities:
1. Enforce and ensure the organisation’s quality standards and protocols.
- Together with the BD, develop and ensure that all products are developed and manufactured in line with customer and SBN requirements (material, finish, construction, mandatory standard etc).
- Partner with BD to audit new factories, qualify and recommend new suppliers from a technical and quality perspective, compliance and standards
- Ensure suppliers received and manufacture the products according to technical specifications and all specified requirement consistently for every batch.
- Set the standards for defect classifications being used in AQL based quality inspections.
2. Checking of samples and preproduction sample / master sample.
- Check and approve samples of new products (for customers) against agreed specifications from Sales and ensure they are manufactured in line with specified material quality, construction, workmanship and finishing.
- Follow up, check and coordinate all test lab report, assembly instruction, carton label, loading instruction are in order and submit to customer/central Quality Engineer within timeline.
- Checks QC inspection reports for new article, new supplier and/or new customer which is deemed as high risk.
- Maintain proper record of BOM and quality compliance for each product. This including identification of high-risk materials and waivers received from customer.
3. Ensure clear and consistent product communication and provides development ideas
- Ensure suppliers received latest updated technical documents including all required documentation and fully understood the instructions before commencing mass production.
- Documents all technical information received from customer’s requirements onto the technical documents, so that factories have all relevant information required to manufacture the right product.
4. Managing products claim
- Prepare and follow up on action plans for any failures, product returns or claims.
- Ensure all corrective actions are implemented in suppliers’ processes to prevent recurrence of similar claims

Requirements:
- At least 5 years of technical/quality experience
- Knowledge in home furniture construction, design and stability will be added advantage
- Have good experience in factory and process audit
- Knowledgeable in QC tools (FMEA, SOP, flowchart, Root cause analysis)
- Knowledge of ISO 9001-2015 documentation
- In-depth quality and technical skills on wooden furniture construction and safety.
- Excellent in Microsoft office-Word, Excel and PowerPoint
- AQL guidelines