Duties & Responsibilities:
1) Familiar with and compliance with the company regulation and rules; keep the good examples in team.
2) Study customer manual and clarify the customer manual if any questions or if cannot understand the full contents. And be responsible for updating all customer guideline (policies, routing, etc.), also complete customer specific required forms and update customer websites.
3) CCSR is responsible for issuing the topline regulation and rule for Adesso new factories.
4) Once Adoption Sheet is issued, based on the pattern review meeting organized by Tech. team to confirm new pattern placement details, price information, XF dates, commitments, and deadlines. Review and update shoe details and components and generate production spec in Soft Shoe System; update it if any changes requested.
5) Process and input and track all new orders and reorders on soft shoe system. Continue to maintain of all customers orders such as: shoe details, x/f dates, increase/decrease/ cancellation quantity multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc. update it if any changes requested.
6) Continue to communicate with internal teams of DGO, PTO, WZO FSR team and Confirmation teams regarding order details, updates, pre-production and production schedule, customer guidelines/ procedures, special pattern details, samples, packing, letter of credits and shipping information.
7) Request and track all customer requested samples in soft shoe including confirmation, fit, ad, and lead pairs to ensure they are delivered and approved by buyer in a timely manner and push LIC and Seattle for comments back, then update all of sample comments with the date in production diary in company system.
8) Use customer website follow customers’ requirements, upload the test report, products offer, label ordering etc., and email notification to ensure that all factory policies and customer guidelines are up to date.
9) Coordinate with customer nominated suppliers for packing materials and ordering for factory to go ahead for production smoothly.
10) Treat the customer claim with FSR team within 1-3 weeks.
11) Update weekly, month report per customer’s requirements and team head requirements.
12) Support teamwork if need and finish the task per team head requested.


Job Requirement:
1) Detail oriented, honest, natural, easy going, teamwork.
2) Excellent communication in English and organizational skills and familiar with all gender shoes make whole process for 5 years in customer service area.
3) Computer knowledge in E-mail, data entry, MS Word and Excel.