Job Summary: We are seeking an experienced IT Support professional with a strong academic background in computer-related fields. The ideal candidate should possess either a bachelor's degree or an associate degree, along with 3-5 years of relevant IT support experience. Preference will be given to candidates with certifications in relevant IT fields such as Microsoft, Cisco, ITIL, Linux, Huawei, or Database technologies, although these are not mandatory. The candidate must have a robust understanding of Microsoft products, particularly Active Directory, and should also be familiar with cloud services and Office 365. Experience in supporting a test lab environment is a plus. A positive work attitude and a strong service spirit are essential.
Responsibilities:
1. Provide ***-level support to local office users for all commonly used software, hardware, network devices, NAS storage, and Office 365 related products.
2. Assist other office colleagues remotely with similar issues.
3. Maintain and troubleshoot IT infrastructure to ensure optimal performance.
4. Support and maintain test lab environments if applicable.
5. Ensure proper documentation of IT support tasks and resolutions.
6. Educate and train users on IT best practices and new technologies.
Requirements:
1. Bachelor's or associate degree in Computer Science or a related field.
2. 3-5 years of relevant IT support experience.
3. Familiarity with Microsoft products, especially Active Directory.
4. Relevant certifications (Microsoft, Cisco, ITIL, Linux, Huawei, Database) are preferred but not mandatory.
5. Understanding of cloud services.
6. Knowledge of Office 365.
7. Experience in supporting a test lab environment is an advantage.
8. Strong problem-solving skills and a positive work attitude.
9. Excellent service spirit and ability to work collaboratively.
How to Apply: Please send your resume and cover letter to [your email address] with the subject line “IT Support Application.”
We look forward to receiving your application
职位简介： 我们正在寻找一位在计算机相关领域具有深厚教育背景和丰富工作经验的IT支持专业人士。理想的候选人应具备本科或大专学历，并有3-5年相关的IT支持工作经验。优先考虑持有微软、思科、ITIL、Linux、华为网络或数据库等相关证书的候选人（非必须）。候选人必须熟悉微软产品，特别是Active Directory，并且需要对云服务和Office 365有一定了解。有测试实验室支持工作经验者优先。此外，积极的工作态度和强烈的服务精神非常重要。
职责：
1、 为本地办公室用户提供一级支持，主要涵盖所有常用的软件、硬件、网络设备、NAS存储及Office 365相关产品的使用。
2、 通过远程协助其它办公室同事解决类似问题。
3、 维护和排除IT基础设施的故障，确保其***性能。
4、 支持和维护测试实验室环境（如适用）。
5、 确保IT支持任务和解决方案的正确记录。
6、 教育和培训用户IT***实践和新技术。
要求：
1、 计算机科学或相关专业的本科或大专学历。
2、 3-5年相关IT支持工作经验。
3、 熟悉微软产品，特别是Active Directory。
4、 优先考虑持有微软、思科、ITIL、Linux、华为网络或数据库等相关证书者，但非必须。
5、 对云服务有一定了解。
6、 了解Office 365。
7、 有测试实验室支持工作经验者优先。
8、 强大的问题解决能力和积极的工作态度。
9、 优秀的服务精神和协作工作能力。