Service Line Information KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services. 部门介绍 毕马威的运营服务中心致力于为各行各业、不同地域以及不同服务类型的客户提供一系列创新完善、高效价优的整体解决方案，该服务将针对不同的金融监管机构颁布的法律法规为企业提供大型改善管理类服务以及/或持续性合规服务。
Job Description 职位描述
Reporting to the Head of Operations, the role will manage a team of up to 50+ people, including direct line responsibility for 5/6 team leaders, in the delivery of services referred to above. May also be responsible for supporting the build/mobilisation phase for a new assignment. 成为助理运营经理，您将需要带领50人以上的团队（其中有5-6名组长会直接向您汇报）完成管理部门的工作，定时向上级汇报，同时还需负责新项目的框架搭建和人员安排。
The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium sized team in an operations environment. 需要具备良好的团队管理能力与沟通能力，以及相关的团队管理经验。
The role will be required to build an understanding of our case management tool, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible. 确保团队了解项目运作以及标准化的流程，并且不断完善以确保团队提供质优价廉的服务。
The role will involve working with other operations and support teams within Managed Services, so the ability to proactively build and maintain internal networks will be key to the success of the role. There may also be a requirement for contact with the client and their customers from time to time. 另外，您也需要与部门内的其他团队，以及客户们建立良好的合作关系。
Roles and responsibilities （岗位职责） 61 Building core knowledge in team during set up activities in liaison with the build/mobilisation team 在项目筹划阶段与筹划小组合作制定主体工作方案；
61 Manage growth of the team as per capacity plan, ensuring the team is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs 根据业务发展管理团队资源，确保团队成员均能得到足够的培训以及激励，以及发挥他们的潜能；
61 Maintenance of Service Levels, ensuring a high level of customer service at all time 监管团队成员的服务水平，确保提供给客户优质的服务；
61 Identify and diagnose sub-optimal business performance and report issues of concern to Senior Leadership 对于业务表现欠佳的情况能及时进行诊断，并汇报给上级；
61 Protect the firm and the client’s interest at all times by complying with statutory regulations and legislation 在符合各项法律法规的条件下，维护客户的利益；
61 Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains 不断调整以及改善工作流程和工作方式，帮助团队不断提高工作效率，从而提高产出；
61 Maintain control over operational budget where applicable, demonstrating due care and diligence in exercising operational level mandates within authority 控制预算，并带领团队成员遵守各项规定；
61 Build strong relationship with Head of Operations and peers and provide cover as required 与上级和团队成员保持密切的联系，保证工作能够顺利进行。
Skills and Experience (岗位要求)
61 Min 3 years in an operational environment, where at least 2 yrs has been spent at a management level (＞30) 有至少3年以上的企业运营经验，其中含至少2年的团队管理经验 (30人或以上的团队)；
61 Strong communication and relationship management skills. 具备优秀的沟通技巧和关系管理能力；
61 Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business. 具备较强的数据分析和解决问题的能力，及创新思维；
61 Awareness of relevant regulation, legislation, procedures and processes 熟知与业务相关的规定和流程；
61 Preferred background in Financial services industry, with exposure to client on-boarding and Know Your Customer reviews, although not essential 有相关金融行业工作背景，维护客户关系经验的人士优先考虑；
61 Commercial Awareness 具备敏锐的商业触觉；
61 Fluent writing and verbal communication in English, Mandarin and Cantonese 良好的书面表达及口头沟通能力，含英语、中文及粤语;
61 Focus on results-led management 专注于结果导向的管理工作
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