Fraud Operation Manager oversees operational performance and minimizes risks for their area, whilst ensuring compliance with operational policies, procedures and practices as well as in-line with the group and company policies and standards. Manager is responsible for leading performance at a departmental/functional level, leveraging the performance of Fraud Officer, Senior Fraud Office and Fraud Ops AMO – transferring/enhancing skills and knowledge, increasing engagement and role capabilities. Operation Manager is responsible for optimizing the efficiency and effectiveness of their area, establishing and managing the operational functions required for delivering positive, sustainable outcomes for our customers. Leading the team of Fraud Prevention and Detection processes constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.

1. The jobholder is required to have a strong understanding of Fraud Operations policies and procedures, product knowledge, Fraud prevention system knowledge, and the Fraud Ops skills development process.
2. Fraud Operation Manager is expected to execute role responsibilities across fraud detection and fraud mitigation standard operational functions within the Fraud Operation.
3. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
4. The jobholder is responsible for managing and mitigating operational risks in their day to day operations. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
5. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
6. The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
7. The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.


1. Strong leadership capabilities.
2. Strong practicioner of Fraud Operations event; Solid understanding of the Fraud operation process and a strong working knowledge of operations policies and procedures.
3. Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
4. Drive, teamwork and positive cooperation towards the achievement of team/department goals.
5. Excellent coaching and motivational skills.
6. Excellent communication skills – both conversational and written. (Fluent reading, written and oral Cantonese/Mandarin/English.)
7. Strong interpersonal skills.
8. Ability to organize work independently and as part of a team.