61 The ability to build, lead, motivate and manage an operations team while establishing strong work ethics and open channels of communication.
61 Provide strategic direction to the team to improve delivery on agreed service level agreements and meet critical timelines.
61 Review performance management and ensure it is appropriate and implemented accurately and consistently across sections. Create an engaged environment at the workplace that encourages retention.
61 To keep abreast with the changing business scenario globally as skill sets become redundant and to reinvent better and smarter ways to service HSBC customers. Keeping the people skillsets continually updated in terms of strategic changes on account of growth plans.
61 Provide leadership to all regulatory initiatives and compliance matters and manage operational risk.
Stakeholder Management
61 Effective stakeholder management across all asset classes/countries that we support and ensuring that engagement levels with stakeholders are done in a proactive and consistent manner.
61 Partnership with stakeholders to identify bottlenecks and multiple hand offs tasks in order to provide best in class service, positively influencing KPIs.
61 Strong leadership and management ability, with good employee motivation skills.
61 Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
61 Able to articulate a challenging strategic vision and motivate people to achieve this.
61 Strong relationship management, risk or operational skills and is change-‘friendly’.
61 Strong strategic thinking skills and the capability to deliver a large change program whilst also managing an important, growing client facing ‘run the bank’ service.
61 Ability to handle crisis situations and take appropriate / timely decisions
61 Excellent communication skills, both written and verbal.
61 Must have a clear understanding of HSBC Values.