At ABB, we are dedicated to addressing global challenges. Our core values:
care, courage, curiosity, and collaboration - combined with a focus on
diversity, inclusion, and equal opportunities - are key drivers in our aim to
empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
Your role and responsibilities
Mission Statement:
Drive service sales process in collaboration with the Service Sales Manager
and/or Service Manager Generate service sales opportunities and secure
profitable sales within the designated area(s)
Focus on installed base penetration (IB) and sell the entire Service product
portfolio in collaboration with other ABB service units Build long term
customer relationships and ensure immediate response to specific customer needs
and issues.
Category & Accountabilities:
1 Service sales delivery:
In collaboration with the Service Sales Manager and/or Service Manager
implements Service sales strategy Penetrates IB, promotes various upgrade,
retrofit and value add solutions to the benefit of the customer and ABB
Understands the channel strategy and the establishment of related prices and
prepares sales plans, reviews them and proposes recovery plan(s) when needed
Regularly updates installed base in ServIS (the approved Service database) with
the changes made at site.
2 Volume and profit:
Utilizes ServIS to understand the existing installed base (IB) and identifies
and develops sales opportunities for Service products and solutions to
penetrate the existing IB/new IBs in the market.
Focuses on the entire Service portfolio to secure profit for assigned
Business/Product Groups.
3 New opportunities:
Generates Service sales leads and develops new market opportunities by
utilizing market trend information, identifying and exploring potential new
service portfolios.
Takes a One ABB approach to leverage other colleagues’ portfolios.
4 Customer approach:
Establishes long term customer relationships by understanding customer
requirements and applicable regulations and demonstrating in-depth technical
service product/solutions knowledge to promote Life Cycle Management (LCM)
Registers customer feedback and ensures customer satisfaction throughout the
sales process.
5 Sales process:
Sells entire service product portfolio to expand ABB footprint in the
designated area(s) Charts out and monitors sales proposals, tenders and follows
up proposal statistics.
Prepares ABB’s Service offerings based on customer need and in coordination
with the local Service Sales Manager and/or Service Manager Communicates
contract details in accordance with ABB offering and strategy Manages
administrative sales processes.
6 Marketing:
Acts as a marketer/salesperson of ABB’s service products and solutions during
marketing activities (trade fairs, exhibitions, conferences, customer meetings)
Translates the needs of customer into relevant ABB Service offerings and
solutions.
7 Health, safety and integrity:
Contributes to risk assessments related to price and quality Registers
required information into the appropriate customer database Ensures technical
reliability, safety and cost-effective solutions to satisfy customer’s needs.
Complies with health and safety directives.
Qualifications for the role
Bachelor’s or master’s degree, Major in science or engineering (electrical
automation major is preferred)
At least 3 year’s sales experience in related industries; Strong sales
competency with digital capability & knowhow; At least have experience and
knowledge of digitalization (automation) project
Strong learning ability; customer orientation; Strong sense of responsibility
and personal integrity.
Result driven; Strong interpersonal and communication skills, be good at
teamwork.
More about us
We value people from different backgrounds. Apply today for your next career
step within ABB and visit to learn about the impact of our solutions across the
globe. #