Purpose of position
The Service Engineer is a support to the Customer Service Manager to provide after-sales Service to the customers;

Reporting Line
The Service Engineer directly reports to the Customer Service Manager.

Missions and Responsibilities


Responsible for after-sales technical service of punching and shearing center, bending center and robot bending unit

负责冲剪中心、折弯中心、机器人折弯单元的售后技术服务

Responsible for equipment installation, commissioning, maintenance, training and on-site support

负责设备进行安装、调试、维修、培训及现场支持

Provide on-site guidance or telephone support for the daily use and maintenance of customer equipment

对于客户设备的日常使用与维护给予现场指导或电话支持

Feedback to customers on the results of their questions and visit them regularly

及时向客户反馈客户提出问题的结果并定期回访

Cooperate with after-sales service sales manager to promote service sales

配合售后服务销售经理促进服务销售



Relations & Environment


Daily contact with customers of Salvagnini China;

与萨瓦尼尼中国客户日常联系

Daily contact with other department of Salvagnini China;

与萨瓦尼尼内部各部门之间协调沟通


Requirements


College degree above，major in manufacture/electronic/automatic or relate；

大专及以上学历，机电、电气、自动化及相关专业

Well understanding of mechanical and electrical

熟悉机械与电气专业知识;

Having practical ability and hard working spirit, can adapt to long-term business trip；
具备一定的动手能力及吃苦耐劳精神，能适应长期出差及连续工作;

Customer-centered with good sense of service，Good communication skill and social ability, team work ;

以客户为导向，较强的服务意识，良好的人际沟通交往能力，注重团队合作

More than 3years relate work experience will be perfered.
具有3年相关工作经历者优先考虑;

Good English skill， lever CET-4 above will be preferred;
良好英语能力，英语四级以上者优先考虑.